Vasanth & Co — New samsung washing m/c received in dented condition

The washing machine was bought on 4 july 2016 from vasanth & co. 100 ft road coimbatore. bill no. [protected]. the machine was delivered on tuesday 5 july. today, (7th july) the samsung service mechanic mr saravanan came to install the machine. the packing was opened by him. on opening the carton, we found 2 objectionable dents on the front of the machine. mr saravanan suggested that i speak to mr mukundan of vasanth & co.. i did so immediately.
I would request you to look into this matter immediately and ensure a replacement machine is sent in good condition.
Also the stand that was also ordered along with the machine came without the holes being threaded for fitment of the castor wheels. i would request you to ensure that a replacement stand is sent with holes threaded to enable castor fitment.
Thanks
Sundararaman