[Resolved] Vasanth & Co — No Exchange even we have defective product only service they will provide

[Resolved] Vasanth & Co — No Exchange even we have defective product only service they will provide

P PriyaRavi30 from Thanjavur, Tamil Nadu Mar 31, 2022 Apr 6, 2022 This thread was updated on Apr 6, 2022

I have purchased Preethi Grinder Lavender (Model[protected] Bill no:[protected].Customer name:Kanimozhi. It's getting overheated & sounds so bad.Batter also smelling badly.when we contact the respective branch they arranged for service at home.But when we have an issue in product within 4 days then they should replace without any delay. This is happening to me second time, previously with Panasonic split AC still we are having sensor issues as they didn't exchange i sticked with defective product. When I tried calling the customer complaint helpline number they didn't have any patients to listen to what issue i faced with customer service.she just repeatedly asked for product details & its issue.They will arrange service at home no exchange. Worst customer service! when i contacted vasanth & co branch customer service lady talked so rude.As i tried to reach them many times once they pick my call she is laughing.I paided money to get humiliated. Was this information helpful? No (0) Yes (0)
May 10, 2022 Complaint marked as Resolved Vasanth & Co customer support has been notified about the posted complaint. Verified Support Apr 06, 2022 Vasanth & Co Customer Care's response Dear Customer, Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance. Thanks & Regards Customer care, Vasanth & Co, Chennai.
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PriyaRavi30

from Thanjavur, Tamil Nadu

Apr 6, 2022

Spoke with everyone n number of time no use i left that product in dealer shop-Vasanth & co Thanjavur branch but till now no body contacted me.
Even store manager is so irresponsible.No response
preethi customer service is pointing dealer, dealer is pointing preethi, From past 15 days.No one ready to replace the product.
Lost money on shopping @ vasanth & co