[Resolved]  Vasanth & Co — Non delivery of item

Dear manivannan Ko,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

I also booked a new Godrej microwave oven model GME 30CR1 BIM in Nandambakkam trade centre (in Chennai city - bill number[protected] dtd[protected] on 22 Oct 2016 where Vasanth & Co and Dinathanthi had jointly conducted a big festival mela for 3 days. I was promised to deliver the item with in three days but days have gone but item not supplied till today i.e. even after 4th Nov 2016 after passing of nearly two weeks. I have contacted porur branch, they have informed me to contact Mr.Rajkumar of Godrej. Then I have been constantly persuing with one Mr. Rajkumar from Godrej (don't know his post, refused to reveal) whose contact number is [protected] for about 45 times and most of the time either it was busy or no reply except three or four times only answered my call and all the time he was assuring me that he would call with in two minutes after checking but none of the time he called me. This is very very sorry state of affair. Another sales person was one mrs.Devi, she is also from Godrej & whose number is [protected] and called her about 10 times out of 10 times, she answered my call only two times & after that her number is no reply only (stopped attending my calls). This is also another bad practice of dealing customers, she only booked the order in the trade centre. till date no one is there to listen the customer grievances from Godrej. I tried one Mr.Rajesh Manager Vasanth & co whose contact number is [protected], he was also available while booking the order in Nandambakkam trade centre and he always says you contact Porur Vasanth & co branch or T-Nagar branch or Guindy godown etc and all these places we have no introduction at all. Vasanth & Co and Godrej company people shunting the customers pillars to post, will there be any way out or customers will have to struggle like this only. After exhausting all possibilities as a last resort only i am complaining, expecting that i would get some solution. Kindly arrange to deliver the item as early as possible please.

K.P.Mohan
mail id:[protected]@gmail.com

Dear manivannan Ko,

We are sorry to hear this. Allow us to get this checked with our team.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Dear manivannan Ko,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Dear manivannan Ko,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.