Dear Sir,
I am Palaniappan S/O Meyyappan Veppangulam Village from Karaikudi Taluk of Sivagangai Dist.
I have bought an ONIDA INVERTER A/C IR123ONX (IT 3S) from your show room at Sekkalai Road KARAIKUDI on 30/03/2018. (See attached Sales Invoice) In 2020 August 1st week I registered a complaint to the Service Agency to whom prescribed by your show room at the time of purchasing and later during installation. Service agency sent the technicians to my house and they examined and informed me that the panel board of the outer unit needs to be changed. I agreed and paid Rs 2000 instantly on the spot as advance to order the panel board and they promised me to get it done by within a week time.
Now FIVE MONTHS over already, until today the panel board of the outer unit has not been changed and I have called and reminded the service agency so many times during this five month period and heard only stories (Dispatched already from the manufacturer, on the way and now chasing manufacturer) for the delay.
Meantime I went to your show room and made a direct complaint to your branch manager regarding this issue and he informed me that he would send email to the manufacturer. But I have not received any answer from your side so far.
I am a loyal customer to Vasanth & Co since so many years, I am fed with this poor response on service. Subsequently I have no patience to wait further and I am requesting VASANTH & CO to do the needful within 15 days from the receipt of this complaint or otherwise Vasanth & Co to replace my repaired A/C with new one immediately.
Expecting your action!
With Regards,
Palaniappan Meyyappan
[protected]@gmail.com
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