Vasanth & Co — Online Order not delivered after paying the full amount

Address: Ambattur

I have made the online order 29390, on Vasanth & Co on 06 Aug 20, for arranging the delivery of my items. After 3 days of order, Need to call vasanth & Co, for atleast 4 times a day, with false promises of delivery on 3 rd day, 4 th day.

No proper response from customer service team, putting down the call after knowing the customer no, they dont take any responsibility of delivery, each day promising the delivery of the item, false promising the ordered items has been loaded on the delivery truck at 3 pm, but after waiting for the item until 9 pm each day (for 3rd day and 4th day of order), as advised by Vasanth & Co received only word promises, not the actual items. Wondering what shall happen to the items loaded on delivery lorry each day after 3 pm, where it will go if not delivered, or any unwanted practices are done on the items after 9pm.

Frustrated by customer/ delivery service, asked for refund with no answer, not sure after delivery, what will be condition of the items