| Address: Chennai, Tamil Nadu |
We purchased a sumsung washing & a sumsung refrigerator on 2nd october 2017. The delivery date was confirmed as 6th october 2017. When we received the products we called the sumsung service centre for installation & demonstration we were told that only the washing machine details were logged in & that the refrigerator was not registered.
Hence he unpacked the washing machine from the carton & to our surprise the spare parts namely the water pipes were not available & we could make out the product delivered to us was a repacked piece as there were several dent on the washing machine. We called the vasant & co. Customer care & explained the concern they initially resisted to accept the complaint & later after hours of telephonic conversations with various representatives they agreed to change the product & that they will schedule the delivery as early as possible, but we received the delivery today the 16th october 2017 after our family members visited vasant & co showroom twice during the previous week.
Absolutely annoying & frustrating experience. We never asked for offers & best prices we just needed quality product at the right time, but after spending more than inr 60000 we were completely neglected.
The leading retailer failed to deliver the service. I wouldn't visit or suggest this store to any of my family members & friends.
Regards
Subramanian
[protected]@gmail.com. Was this information helpful? | 
Post your Comment