| Address: Madurai, Tamil Nadu, 625016 |
Dear Concerned,
Had purchased a water kettle from Vasanth & co Madurai in the month of Jan 2017. Hardly 3 months got over the lid of the kettle is not closing. Had visited preethi service center in Madurai. They fixed something but never maintained transparency what part was changed with us. The same problem persisted. Lid was not closing. Again i had to go second time. The same thing happened. It worked there while testing, after coming home it does not close. Am using for home purpose not for any commercial use and following all the guidelines/ instructions while using it. Service people are arrogant and not maintaining transparency and politeness. in their mind it is Free of charge under warranty, and Customers not treated well. i was using various brands of home appliance but never faced product quality issue in such a short span or service center like this. They never pick phone calls also. Request Vasanth&co to pick up this product back which am not satisfied anymore and return me new ONE. I enclose bill copy, warranty card, service center slip, image of kettle. Thanks n Regards.
Sathiyamoorthy
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