Vasanth & Co — Product Installation Delayed

procomp

Mar 15, 2024

Address: 100ft, Gandhipuram, Coimbatore

I purchased the Panasonic AC from the Coimbatore branch of Vasanth & Co on 100ft road. Given our upcoming travel plans, we emphasized the urgency of installation and received assurance from the dealer that it would be completed within a couple of days. However, after two days, we received a call from Panasonic installation team informing us that installation would be delayed by another three days because the installation request was made only two days after the purchase. This situation is extremely inconvenient for us, as we explicitly communicated our circumstances and only proceeded with the purchase based on the dealer's promise. Otherwise, we would have explored alternative options.

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Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2024

Vasanth & Co Customer Care's response Dear Customer,

Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

Thanks & Regards,
Customer care
Vasanth & Co, Chennai.

Mar 16, 2024

Updated by procomp this is now resolved. the team have responded and completed the installation.