| Address: 600091 | | Website: www.vasanthandco.in |
Bill no:[protected]*
I ordered ac, fridge and washing machine on sunday (12th march) in vasanth & co, ullagaram branch, chennai, it was promised that all the items will be delivered on monday (13th march). But till now (15th march 16.40) i haven't got anything, i was informed that refrigerator and washing machine will be delivered today and it will take another 4 days for ac, not sure if these will happen. They keep delaying it saying will deliver next day or after that.
When i spoke to them on monday, they told me that they were unable to arrange for delivery so will deliver on tuesday. Then on tuesday they told me that it will come on wednesday. And today, the ac got pushed to 4 days because there is no stock and the ordered stock is in transit.
If you are aware that there is no stock, why didn't you inform the customer earlier? Why did they promise the delivery on monday or tuesday or wednesday for that matter if there is no stock?
I feel helpless, i cant go anywhere with my case, also they are not giving me refund.
They are taking customers for granted, they think they can do anything. The attitude changes before you order and after you order. They keep repeating that it will be delivered next day, after losing your patience once you starting probing then they extend the timeline. The customer care doesn't have any authority or say, they are in a worse state than us.
I'm not sure if anything can happen in my case other than to wait and go through this delay.
But i'm writing this is to inform others, i'll be happy if at-least one person decides not to go for vasanth & co after reading this.
Regards,
Naveen Was this information helpful? | 
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