[Resolved]  Vasanth & Co — purchase combo, offer, (chimney gas stove induction stove) - its 20 days and not received induction stove

Address: 600040

Hi, we purchased a combo offer (Faber chimney, butterfly gas stove and faber induction stove) at vasanth & co padi store. The purchase date is 19/08/2017, serial number of bill is 0016984. We paid the bill and collected the chimney and gas stove as they were ready for delivery. The induction stove the store person said we can collect it after 3 days as there was no stock. Today after more than 20 days, numerous calls to the store, repeatedly hearing we will get it in 2 days, 3 days, we are fed up with this kind of service.

Can you please arrange to provide the faber induction stove which is still not delivered by the store, we never expected such kind of complacency and ignorant customer service from the store.
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Nov 9, 2017
Complaint marked as Resolved 
Vasanth & Co customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2017
Vasanth & Co Customer Care's response
Dear Sir, We are very sorry for the inconvenience caused. Kindly forward your Name, address, contact no and purchase bill no to [protected]@vasanthandco.co, so that we can check and take immediate action.
Verified Support
Sep 19, 2017
Vasanth & Co Customer Care's response
Thank you for your reply. We have arranged your product and it will be delivered to you this evening. We are investigating the reason for the delay and sure will not repeat again in future. We are very sorry for the inconvenience caused.
Verified Support
Sep 20, 2017
Vasanth & Co Customer Care's response
Dear Sir, Hope you have received your product.
Verified Support
Oct 09, 2017
Vasanth & Co Customer Care's response
Dear Sir, For any other queries in future, please contact our customer care no.[protected] or mail us to [protected]@vasanthandco.co
 
1 Comment

Comments

Thanks. Please find the details:
Name: Rajendran
Address: AJ 16, 9 Main Road, Annanagar
Contact: [protected] / [protected]

I am attaching the bill for reference. Will send a separate mail as mentioned.

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