[Resolved] Vasanth & Co — purchase of washing machine, cooker, & mixer

ssekar71

from Chennai, Tamil Nadu

Sep 16, 2017

Address: 600041

I just bought a LG washing machine, cooker, & mixie from vasanth and co adyar for a total cost of 23600 with an EMI from Bajaj serv. I had to pay upfront of Rs.5600 which was ok and they informed me that I needed to pay 500rs. extra as I was taking an EMI with Bajaj for the first time.

When I got the actual bill the total cost was Rs.25720 plus additional tips of Rs.300 for the delivery boy. This is daylight robbery and indirect way of earning extra money from poor customers, without actually letting them know upfront of these costs. The whole affair right from mu visit to their till the time it was delivered at home was a messy affair.

Please take stringent action as appropriate. If you need further feedback you can reach out to me in my cell: [protected].

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Nov 9, 2017

Complaint marked as Resolved

Vasanth & Co customer support has been notified about the posted complaint.

Sep 16, 2017

Updated by ssekar71 Even the delivery was delayed and in addition I was charged Rs.2000 extra for an 10 month EMI which was supposed to be interest free with Bajaj finance. I feel its a colloquial waste for me if I had known this earlier.

Kindly take necessary as deemed fit.

Thanks,
Sasi

Sep 16, 2017

Updated by ssekar71 For heaven sake do not shop in Vasanrth & Co. I am sure that there would be hidden costs not worthy to pay.

Verified Support

Sep 18, 2017

Vasanth & Co Customer Care's response Dear Sir, Being a customer oriented company, Vasanth and Co do not practice such hidden activities. Please forward your bill no of purchase to [protected]@vasanthandco.co with this message, so that we can check and let you know the actual.

Sep 18, 2017

Updated by ssekar71 just got a call from vasanth and co justifying what they did.But I still standby what I say they (Vasanth & co and Bajaj finance) have actually cheated me. The total purchase I made was for washing machine, Rice Cooker, & Mixie which was for (19000+2000+2600) and which works to 23600 plus the additional 400 rs. plus charges the Bajaj finance gentlemen told me was for Bajaj charges for a first time finance that I was taking in my wife's name.

You add another 500 to that as a processing fee its fine. The total charges cannot got beyond 1000Rs. what they have charged is the following:

1. I had to swipe the card for Rs. 5600.
2. EMI for washing machine @ 1890*8 = Rs. 15120 in my wife's name
3. EMI for mixie & rice cooker in my name 1000*5 = Rs.5000

Sum all the above 3 works to Rs.25, 720/-. Add another 1000 Rs. (Card charges + Processing fee etc) the total amount should not go beyond 24, 600. In addition delivery charges of Rs.300 was levied on me. I had set out to purchase stuff on a happy note and it turned out to be a horrible experience to say the least.

Sep 18, 2017

Updated by ssekar71 Asking for the bill might be too a bit too fussy. But the sales and the after sales support is horribly poor to say the least.I will never suggest any of my friends to shop with Vasanth and Co.

Verified Support

Oct 09, 2017

Vasanth & Co Customer Care's response Dear Sir, Hope our hire purchase team contacted you directly and explained the charges clearly. For any other queries in future please contact our customer care no.[protected] or mail us to [protected]@vasanthandco.co

Oct 09, 2017

Updated by ssekar71 I got an update alert but no actions/comments thus far. I am not sure how this can regarded as resolved. The manager tried to reach out to me one sunday when I was away that's about it I never got a callback.

Please do not treat this as resolved without taking appropriate steps to resolve this issue.

Oct 09, 2017

Updated by ssekar71 No action has been taken as yet. How can this be closed as resolved!

Nov 01, 2017

Updated by ssekar71 I am slated to pay my first EMI by tomorro. Nobody has called me from Vasanth & Co and addressed the concern. Its just an eye wash in the name of customer service.

A good lesson learnt of not to shop with Vasanth & Co!

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Comments

ssekar71

from Chennai, Tamil Nadu

Sep 16, 2017

The rating is obviously poor to say the least.

Thanks,
Sasi

ssekar71

from Chennai, Tamil Nadu

Sep 18, 2017

I just got a call from vasanth and co justifying what they did.But I still standby what I say they (Vasanth & co and Bajaj finance) have actually cheated me. The total purchase I made was for washing machine, Rice Cooker, & Mixie which was for (19000+2000+2600) and which works to 23600 plus the additional 400 rs. plus charges the Bajaj finance gentlemen told me was for Bajaj charges for a first time finance that I was taking in my wife's name.

You add another 500 to that as a processing fee its fine. The total charges cannot got beyond 1000Rs. what they have charged is the following:

1. I had to swipe the card for Rs. 5600.
2. EMI for washing machine @ 1890*8 = Rs. 15120 in my wife's name
3. EMI for mixie & rice cooker in my name 1000*5 = Rs.5000

Sum all the above 3 works to Rs.25, 720/-. Add another 1000 Rs. (Card charges + Processing fee etc) the total amount should not go beyond 24, 600. In addition delivery charges of Rs.300 was levied on me. I had set out to purchase stuff on a happy note and it turned out to be a horrible experience to say the least.

ssekar71

from Chennai, Tamil Nadu

Nov 1, 2017

I am slated to pay my first EMI by tomorro. Nobody has called me from Vasanth & Co and addressed the concern. Its just an eye wash in the name of customer service.

A good lesson learnt of not to shop with Vasanth & Co!