[Resolved] Vasanth & Co — Refund or Replacement of Defective Daikin AC

dany62

from Chennai, Tamil Nadu

Sep 26, 2023

Address: Vasanth&Co, Tnagar

Recently purchased an Daikin 1.5T AC on 17/09/2023 at Vasanth & CO Tnagar Branch, it was delivered to my address on 22/09/2023. The next day 23/09/2023 Daikin service person from Cool zone Chennai came to my house to begin installation and demo and found that the AC was defective and it wont run. From that moment we are continuously contacting Daikin and vasanth & co representatives (Mr. Nirmal [protected] from Daikin) (Ms. Poongavanam [protected] from Vasanth&co), but no solid response so far regarding our refund / replacement request. Hence please look into this matter and take appropriate action by ensuring us full refund or full product replacement.

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Sep 30, 2023

Complaint marked as Resolved

It was resolved, and the vasanth & co team provided a brand new AC by replacing the defected one.

Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2023

Vasanth & Co Customer Care's response Dear Customer,

Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

Thanks & Regards
Customer care,
Vasanth & Co, Chennai.