Vasanth & Co — Samsung Fridge - RT30K3983UZ

Address: Chennai, Tamil Nadu, 600091

Totally Dissatisfied: Beware of Vasanth & Co Ulagaram branch and Samsung Fridge:
I booked Fridge there which costs 28k. I got delivered the same day which make me feel good for fastest delivery. Next day itself Samsung executive came at my door step for installation. He started explaining about the specifications. Before purchasing the item, i read the model catalogue, reviews and specifications clearly later only i booked the item. At the time of demonstration, the freezer door was opened. Later only i realize door alarm unit is not working. I asked about the issue to samsung executive, he told the alarm unit is not comes in this model. I showed the user manual to him and said alarm system is mentioned in manual. He said that alarm unit will not comes in 272 litres model. I googled the model and shows the specification to him. He still rejects and says it will not come only LED display option is available. Then, i showed user reviews, then he asked me to wait and he called one of his senior executive through this phone. After cuts the call he still says that alarm unit is not come this model. I felt upset and called samsung customer service centre and told the model number. Service centre executive confirms the alarm unit function is active in this model. I asked him to hold a call for a minute and asked him to say the same to the installation executive. After that he agreed and said alarm unit is not working it seems like that. Before leaving my home, he said that he will inform the same to showroom and replace the fridge as soon as possible. After that i saw my fridge all the four side and saw the bent in bottom side. I expected a call from showroom and waited so long. But, i didn't get any call from showroom. After two days i made a call to the installation executive and asked for the replacement. He said i already informed the showroom and you will get a call from them soon like that. But, i didn't receive any call. Again i made a call to samsung customer service centre and asked the solution for this issue . They said sunday is holiday for them and asked me to wait till monday. The executive came on monday at my doorstep and checked the fridge. After that he removed the panel and checked. Then he said alarm unit is working and ask us to check. After that we check the same door alarm unit works. I was happy after that and thought the problem was solved. Again from the next day, it stops working. I am regretted for purchasing the samsung fridge and vasanth & Co. Because, till now i didn't receive any call from them. Totally dissatisfied.