[Resolved]  Vasanth & Co — skyworth television

Address: Chennai, Tamil Nadu, 600081

Dear sir,
My name is jai ganesh. My family is regular customer of vasanthan co..
We did not face any challenges on vasanthan co products except skyworth television.
In jun 2019, i went vasanthan co for buying sony led tv around rs.35000 budget.
However, vasanthan co executive suggested to buy skyworth television. They told that skyworth only supplying to sony co that all main part of television like picture screen etc...
Skyworth also equally having brand name and quality like sony. And both brand television life is 2 to 3 years only. Based on skyworth quality, vasanthan co gave 3rd place to skyworth television.
Skyworth providing one year replacement guarantee and warranty of subsequent two years.

And finally they concluded skyworth is more benefits in product quality, services and prices.

We will ensure for all if you face any issues.

Based on good opinion and experience with vasanthan co, i bought skyworth led android tv for rs.27, 000/- on end of jun 2019.

Television was worked till end of october 2019. Picture was not displayed and big noise came. I tried to reach skyworth co, however unable to reach them. Then, i raised complaint in vasanthan co customer care. They helped to place the complaint in skyworth.

However, skyworth technician came to my home after many follows up on 10 working days (Mid of november) only. They told that need to replace power circuit board in television and will take another 5 working days.

Now one month gone after visit the technician. Still board was not replaced. Last two weeks skyworth team told repeated answer that new board gave to technician and shared mobile number also. But always that number was switched off. Unable to reach skyworth technician.

I am very disappointing skyworth services. I am not sure they will address the issues.

I also aware vasanthan co customer care also followup with skyworth team. However no action on address the issues.

My family was not watched tv more than 1.5 months. Unnecessary i am paying dth monthly rental for nov.

Need your help to return the skyworth tv and get back my money. I will buy sony television.

I was bought tv in old washermenpet branch. I was bought air condition, fridge, washing machine in same branch and also royapuram branch for my home and my parents home. I never face any issues.

For retaining the vasanthan co name, kindly check other customers also who bought skyworth tv from vasanthan co. And help to replace the correct product.

Regards
Jaiganesh
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