I am Pradeep Meganathan from Selaiyur, Chennai - 73. We would like to inform you that we had purcahsed Videocon 1.5Ton split AC in Vasanth & Co, West tambaram, Chennai dated[protected], Invoice No : [protected].
Based on the assurance which you people given as 5years warranty on this product, we had purcased this AC. But for your kind information the AC started to give problem within 3months period.
We also gave a complaint stating service before 40days (Comp No : CHE[protected]) and you people alloted a Service centre Priya Enterprise (Branch Manager - Neelakandan) who gives false information regarding the service and having a worst customer service.First the service guy said room sensor is the problem and it should be changed. We waited for more than 30days for the room sensor parts from the company. At the time of installing the service guy is telling that room sensor is good, BCP board should be changed along with fan motor. Totally 2 times the service guy came without any part and no physical inspection was done by them.
It took 30 days to find out this issue. Totally disatisfied with their way of service. Most irritating part is they blocked our contact for continous calls.(P.S - serious action should be taken).
We patiently waited for the parts and repeatedly following the Priya Enterprises for the parts. After getting all the details, We had contacted the sales head Mr. Balan (Mob no : [protected]) and he said your parts have been couriered and the issue will be sorted out within 2 days. But after 5 days the service guy is coming for service without any parts and still the issue is not sorted out.
It has been more than two months without AC. We purchased AC to use it on Summer but for us there is no point o[censored]sing the product.
We need a solution by replacing a new AC within a week from your firm. Orelse I will handle this issue through Consumer court and you people have to face the consequences. I will surrender all the guarantee cards, Bills and Service invoice to complaint a file.
Please take this issue at a serious note. Do the needful at the earliest.
Note: I am sorry to say that Videocon (Corporate and Sevice centre), you are giving utter worst customer support and service. By seeing this issue the products and service of Videocon is fully waste and unworthy. I will suggest everyone not to purchase anything from Videocon and Vasanth & Co.
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