[Resolved]  Vasanth & Co — Washing machine- poor

Address: No1A east gopalapuram 1st main Road pattabiram

I have purchased a washing machine Bosch on last Sunday about 1.30PM. Attended Sales staff person Mr. Sai Krishnan. During purchased itself I have clearly communicated regarding installation should have to completed on or before Wednesday 12th Aug 21.

I have received the machine on Monday evening after following up with Mr Sai Krishna.

On that again requested to complete installation on Tuesday day itself. Tuesday I have called him more 3 times later he is given Bosch service center phone number. Later he never call me and not arranged for installation.

More 20 times Tuesday and Wednesday called service center. Not a proper response for the installation.

Mr Sai Krishna also not called me. On Wednesday evening I called him informing regarding this, he is not even aware about installation was not to customer.

During the purchase itself I have clearly communicated regarding I'm not available on today.

Later your sales staff spoken to me alone Bosch staff. That staff again asking stories wht is the issue is happened.

No one giving promise to complete installation as per customer time frame.

I'm totally disappointed, now I'm thinking I have wasted my money.

Why should I have to call the service center. I have visited your shop only and I'm purchased directly from company.
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Sep 13, 2021
Complaint marked as Resolved 
Vasanth & Co customer support has been notified about the posted complaint.
Aug 12, 2021
Updated by ManivannanP
It's not resolved
Aug 12, 2021
Updated by ManivannanP
I have purchased a washing machine Bosch on last Sunday about 1.30PM. Attended Sales staff person Mr. Sai Krishnan. During purchased itself I have clearly communicated regarding installation should have to completed on or before Wednesday 12th Aug 21.

I have received the machine on Monday evening after following up with Mr Sai Krishna.

On that again requested to complete installation on Tuesday day itself. Tuesday I have called him more 3 times later he is given Bosch service center phone number. Later he never call me and not arranged for installation.

More 20 times Tuesday and Wednesday called service center. Not a proper response for the installation.

Mr Sai Krishna also not called me. On Wednesday evening I called him informing regarding this, he is not even aware about installation was not to customer.

During the purchase itself I have clearly communicated regarding I'm not available on today.

Later your sales staff spoken to me alone Bosch staff. That staff again asking stories wht is the issue is happened.

No one giving promise to complete installation as per customer time frame.

I'm totally disappointed, now I'm thinking I have wasted my money.

Why should I have to call the service center. I have visited your shop only and I'm not purchased directly from company.
Verified Support
Aug 13, 2021
Vasanth & Co Customer Care's response
Dear Customer,

Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

Thanks & Regards
Customer care,
Vasanth & Co, Chennai.
 
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    Vasanth & Co, 14 Railway Border, 1st Street, Kaveri Nagar, Saidapet, Chennai, Tamil Nadu, India - 600015
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