[Resolved]  Vasanth & Co — whirlpool refrigerator - demo piece

Address: 600050

Bought a whirlpool refrigerator from vasanth&co padi branch, paying full cash upfront. The refrigerator got delivered on the same day - however the packing box was already opened, extremely dusty inside the refrigerator, had morsels of rice in it, had oil/ grease on the doors. Called up vasanth&co and complained, though they insisted that they were delivering a new product, finally agreed that it was a demo. The salesperson dominique simon was very nonchalant about it and said that they sell display/demo piece for all customers. I tried calling the customer care number and talking to the manager, but in vain. Their complaint process is defective/ nonexistent. It has been nearly a week since i paid for my refrigerator and it’s yet to be delivered. How can dealerships sell products to customers without disclosing its a demo product?