Vasanth & Co — Worst experience and customer care in Tirupur branch

Hi Team, We are raising this complaint regarding the recent purchase and it related gift.
We have purchased the washing machine in Tiruppur branch. The team has asked us to fill the coupon kind of lucky draw. We have done and peacefully all process went well. There is no installation process done by their end. So we have processed from our end we don't have to bother anything.

After a few days, we have received a call from Vasanth and Co tup branch. They informed us that we got a price of Iron box. You can come to collect the gift after 10th Jan.

When we went to the branch they have just ignored us and haven't handed over any gift item.

If we do a phone call, they just cut the call once we started to enquiry about the gift

And its really very worst experience. if I can purchase the washing machine I can do get the iron box on my own.

Please don't do play us with fake words like a lucky draw... :(

in the end, Pls try to teach your team how to behave with the customer