VCITI — Complaint about Refund

I am writing this review to express my extreme disappointment with the refund process provided by Vciti. My experience as a customer has been far from satisfactory, and I believe it's important to share my story to help others make informed decisions. I had initially decided to book a villa in a project called as Felicity near Dommasandra circle and made my booking with by paying an advance amount for a property on 7 October 2022. Unfortunately, due to location and price, I had to cancel my booking. This is where the issues began. Despite adhering to the cancellation policies and providing all necessary documentation, I have yet to receive my advance amount back. Its been more than 10 months and I am still chasing Vciti team. Multiple attempts to contact their customer service team have yielded no results, for past few months I have been chasing Mr.Jai Baid who is the founder and CEO of Vciti, he keeps on promising the refund deadlines but never happened. The lack of transparency and communication regarding the refund process has left me frustrated and concerned about the legitimacy of the company's practices.
As a customer, I expected a certain level of professionalism and ethics from Vciti and it’s management @Jai Baid, especially when dealing with financial matters. The fact that they have not honored their commitment to refund my advance amount has shattered my trust in their business. I strongly advise potential customers to exercise caution when considering any dealings with Vciti. My experience serves as a cautionary tale about the importance of thoroughly researching and understanding a company's refund policies before making any financial commitments. In conclusion, my encounter with Vciti has been marked by unresponsiveness and lack of accountability. It is my hope that this review will serve as a wake-up call for the company to rectify their practices and prioritize customer satisfaction.