[Resolved]  Vivo Mobile India — Green line formed on display second time

I am using Vivo X60. I really like this model because of its unique features and i bought it because its a flagship model. On april 23, 2023, i have repaired my phone's display at service centre due to green line produced on the screen because of software issue. At that time, they found a small scratch on the top left corner and they said that maybe the reason for green line produced is that but i know it was due to software update and i couldn't use the phone clearly due to so many green lines on the display. So, I had to pay amount of 9295 for changing. So i thought this problem was resolved and never come back again. Yesterday night there was no problem with my phone display. And when i looked at my phone today morning. The software was auto updated at night and suddenly a green line appeared today morning. I can't pay the amount of Rs 9295 again. Please see to it. The soft copy of the screen repair bill is attached in the mail. Please resolve it without delay.
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Sep 11, 2023
Complaint marked as Resolved 
Verified Support
Aug 10, 2023
Vivo Mobile India Customer Care's response
Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
 
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