[Resolved] Vivo Mobile India — Software Update caused Green Line on Vivo

[Resolved] Vivo Mobile India — Software Update caused Green Line on Vivo

G GargiSaha from Kolkata, West Bengal Jul 31, 2023 Aug 1, 2023 This thread was updated on Aug 1, 2023

Hi Team Vivo, I have purchased Vivo X60 on August 2021 and it was working just fine till 30th July 2023. On the same day, I received a new software update notification and as usual I installed it. Just after installing the software, a green line suddenly appears on the screen and it's not going even after rebooting. I visited nearest Vivo service center and they tried downgrading the software but still it is not working. Hence they suggested to change the display which will cost around Rs. 9.3k. My phone is completely fine with no physical damage, only after this software update (provided by company) such problems are showing. I am very annoyed with this. Being a Vivo customer for the first time, I haven't expected this from a reputed company like yours. This is really not acceptable. Please resolve this issue at the earliest. Looking forward for your support in this, Team Vivo. Was this information helpful? No (0) Yes (0)
Jul 31, 2023 Complaint marked as Resolved Not resolved
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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Aug 1, 2023

Verified Support

Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!

GargiSaha

from Kolkata, West Bengal

Aug 1, 2023

The problem is not resolved. No reply from Vivo yet.