Vodafone India Complaints & Reviews

Sir mera name Sonu Bhinder hai mainu vodafone ka post paid number kharida tha,
ab maine apna no. airtel mein port krva liya port krvaye ko 1 sal ke karib hone wala hai lekin vodafone muje meri security money nahi vapis de raha.
main unke office ke chakkar lgga lgga ke thakk chuka hu, kripya meri help kre

Name Sonu Bhinder
Mobile[protected]
email [protected]@gmail.com

Dear Sir,
I am using [protected] and today I recharged my number for Rs199 plan and my previous 300seconds were not added in it.
Also my balance became negative from Rs.0 without using the number
Please sort out my problem.

Yours sincerely,
SURESH PAL

Hi,
Good morning sir,

I am satish kumar prajapat
My sim airtel to vodafone convart for mnp
But after same time my sim card not active 5 day ago but not activet my sim sim card. My mobile no. [protected]

From:- satish kumar prajapat
E-mail - [protected]@gmail.com
Mo. +91-[protected], [protected]
Add. Kalika mata road, tailiyo ka nohra, bhinder
Dist-udaipur
Teh. Vallabhnagar

sir,
i have purchased rs.30 top up voucher of vodafone but due to bad scratch i could not recognise two of its secret pin no.my vodafone no. is [protected] and serial no. of top up is[protected].please message me the pin asap.
mani shankar
email id- [protected]@gmail.com

I am using BLACKBERRY.i recharged my number with rs 399 top-up...but didnot recived any confirmation message..(10th july2012..and i got 0.7rs.Tranaction id:DL[protected]) my BIS servies are not activated yet, more than 4 days have passed, but i m not able to activate these so called bb services for vodafone. but your vodafone executives failed to give me any kind of solution..m totaly frustrated..with this kind of behaviour from your side. its routine for me to call at the customer care 10-15 times in a day and get request/compaint no. which has no meaning. i feel its totally useless support staff with no expertise. in this week i have talked to so many staffs....they will say sorry twice or thrice in a sentence but doesn't really mean.
i have not received a single call from CC to rectify or rather i should say identify the problem. the last resort is to change the service provider. i guess this is what they are waiting for... i would appreciate this my matter is taken seriously.


meena chauhan
[protected]
snow.[protected]@gmail.com

I have Blackberry curve, so i recharged my number with rs 399 monthly gprs pack. But for the last 2 days vodafone has been deducting my credit balance over and over again. Earlier i thought it would have been my mistake but when i recharged my number yesterday again, they completely deducted my credit balance. Please help me out. It's illegal and unauthorized thing that vodafone is doing. Please check my call history and activated services. Except gprs i'm not using any other service from vodafone. My no. is [protected] and my email id is [protected]@yahoo.com.

Thank you

Sunny Ethan

Hello,

This is related to my complaint regarding 3G service issue my Vodafone Mobile Number [protected].

I'm using Vodafone 3G service on blackberry from quite a long time now and i get 1 gb usage free for vl+vmc usage i.e. for online video streaming. To check the available free allowance Vodafone offers SMS code DATA BAL to 111 (toll free) or USSD *111# option 5 then option 1 and also on completion of 1 GB free usage i used to receive and SMS confirimg that post that moment my video streaming will be chargeable.

I had an issue will malfunction of these services in month of may which was resolved as far as reversal is concerned for old bill not service related issues and I was informed that issue with these services is now resolved and i can refer them for my free usage.

Then as per the instructions i followed the service to know my available free usage but there was some issue which i raised via e-mail dated 24-May-2012.

The concern I raised in my e-mail on 24-May-2012 to nodal.[protected]@vodafone.com was regarding discrepancy in Unbilled amount and USSD/ SMS code information for 3G plan free usage balance wherein i asked for clarification but i didn't received any response from nodal team until 27-Jun-2012 when i marked an reminder via e-mail dated 26-jun-2012

During this time the USSD/ SMS service was both withdrawn without prior notice leaving me with no option to check my available free usage. As per the response dated 27-Jun-2012 I've utilised 1 GB free usage on 17-Jun-2012 but i never received any SMS as well to confirm that as i used to receive it earlier.

I'm asking for reversal on the grounds of no acknowledgement of my complaint at nodal office within 2 working days as prescribed in auto response and USSD/ SMS service withrawal temporarily without notice and no confirmation of completion of 1 GB free data usage dated 17-Jun-2012.

If i would have had any option o[censored]SSD/ SMS or SMS confirmation i wouldn't have used 3G service and would have saved my self from extra charges.

If Vodafone withdraws any service for which they ask customer's to refer it to for free usage without any notice how can customer be responsible for that?

It's Vodafone system i do not maintain it it's outage is not my responsibility as a customer and why i should bear the monetary loss because of that?

My grandfather is a user of Vodafone number [protected] for more than 6 years. The sim card got damaged 3 days ago. He went to "Mini Vodafone Store, Om Sai Communication, B-Block Yamuna Vihar", in order to buy a new sim card in exchange of the damaged sim. The concerned person lured and forced him to buy a new post-paid number worth Rs 250. On denial the offer, he refused to give the sim card on the same day with the same number and asked him to come after 2 days. On again visiting the store, he provided the sim and promised that it will get activated within 2hrs. Its been more than 8hrs now, the sim is still not activated.

I have experienced the same problem with another sim a year ago. I got the same response from the same Vodafone store earlier too.

I request you to kindly look forward to the issue as soon as possible.

Shikha Verma
[protected]

registered mobileno.[protected].recharging mob no.[protected].amount deducted.31/-.

This complaint is against vodafone in relation to my number [protected]....This was an Airtel prepaid connection till April 2012....in the month of april I decided to get it ported to Vodafone postpaid....I sent a request to vodafone on 13th or 14th April for portability but soon I realised that I don't want the portability to happen and would like to stick to Airtel....I called up vodafone gave them the unique porting code and asked them about the status of my request....Vodafone told me that the portability will happen in 12 to 14 days....I then asked them to cancel the porting request....After a day or two I received a call from vodafone....they called to confirm if I have asked to cancel the porting request....I confirmed that yes I don't want the portability to happen....I asked the executive if I need to visit the vodafone store....He refused and said the portability will definitely be cancelled and I need not to visit the vodafone store....A few days later I got my number converted to Airtel postpaid...On 7th may I received a text from vodafone stating that my number has been ported to Vodafone....So since that day I was able to make calls from airtel number but who ever called me, got to hear "the vodafone number you have called is switched off"...Although I confirmed with vodafone several times and they appeased me by saying that the portability has been cancelled....I also logged a complaint in the consumer forum twice but nothing happened....I even visited the vodafone store but they were absolutely not helpful....And they rather blamed it on me and spoke to me very rudely and also forced me to use this connection....I was obviously not willing to pay two bills...Eventually I had to change my 2.5 years old number and close the account with airtel by paying the dues....I got a new number with Airtel then....When asked vodafone to close the a/c they asked me to wait for the bill which I have not used even once....After receiving the bill I called vodafone again and got [protected] a/c closed....Then vodafone said that they will close the a/c however they will send me another bill with full and final and I am bound to pay that....This amount is 261.36 due on 12/07/2012 and after the due date the amount due is 286.36....I have never used this connection and hence I won't be paying a sinle peny towards this a/c as the connection was forced on me.

Shilpi Ghoshal
[protected]
[protected]

Sir/Madam,

I am the customer of vodafone operator. Since last 15 days (starting from Jun 29) , even i am not requesting any service to activate, Vodafone is activating different packs like Cricket,News,Astro,Stock in my number at a time and deducting the balance . Each and every time i use to complain to its customer care . After some time and discussion they re-fund it and after some time again they use to activate these service and deduct my money. These process is happening from last 15 days. I am tired of complaining to them. But they are not solving this matter. Every day they make my balance negative because of that i am not able to call anywhere. PLEASE HELP IN SOLVING THIS MATTER.



My number: [protected]

My number is [protected] and it is under Corporate plan. Since last month I have been following up to add a data plan on my account. I have called several times to your call center and they asked me to send an email to corporate.[protected]@vodafone.com. I had sent the email and they asked me to send an email from a registered email ID with Vodafone. My registered id preival.[protected]@gmail.com has been hacked and disabled. I was not given any information as to how to change my email ID until last week. I have been following up for about a month and they say the charges are valid and it cannot be reversed.

I have received a bill of 1749.19.!!!. When I called customer service they said no data plan was activated. I had called and even sent an email. I have been with Vodafone for more than 6 years, Why should customer suffer for the mistake committed by the company.

unnecessary jokes have started coming from a address td-gupshup and some jokezone.com which i do not want . when i rang up the customer care mobile number that was given to me with lot of assurance that the company rep says he is on leave. when i sms 111 the message is not received say ing website is under maintemance since last two days. this joke sending must stop as i have not asked for all this rot to be sent to number and waste my time. besides when i try to connect to website of vodaphone .in it is not connecting.

helloooooooooo....anyone there to help me????? the problem is "AS SOON AS I RECHARGE MY ACCOUNT A MINIMUM OF RUPPEES 80/- WILL BE DEDUCTED FROM MY ACCOUNT !!!!!! WHAT THEEE HELL IS THIS?? IS THIS THE WAY TO MAKE MONEY?? VODAFONE?? I AM TOO MUCH TIRED OF THIS.::( THERE'S NO RESPONSE FROM CUSTOMER CARE....AND I HAVE DEACTIVATED ALL MY SERVICES...THE REAL PROBLEM IS THE SERVICES GET ACTIVATED AUTOMATICALLY...PLZZZZ HELP ME OUT....TAKE AN ACTION ON VODAFONE TILL NOW I HAVE LOST 400-500 RUPPEES FOR NOT MY FAULT

Sir/Mam, i recharge through online to put bonus pack, of Rs.27, but i my mobile i didnt get recharged, from my bank account the balance had taken, but i didnt get any recharged messages......

can you please suggest my queries....
My no is [protected].
and here with i attached my bank transaction no.


13-Jul[protected]Jul-2012) TO TRANSFER
INB Vodafone VODAFONE Payments MSBI[protected]IGB6322930 TRANSFER TO [protected] BILLDESK TRANSACTION A 27.00

about two weeks earlier,while i was triying to make a call from my vodafone prepaid number [protected],i was told that "this service is not yet activated,call 111 for furthur information". I called 111 and talked with the customer care executives about two times and i was told that my sim is blocked due to some verification problem in my identity. I purchaced this sim card about 5 months before and have submitted all id proofs then and has been using the sim since that day and now vodafone have a problem in verifiying my identity?. I was told to contact the nearest vodafone store and resubmitt the id proofs once again. Since the answers and reasons given by customer care executives were unsatisfactory,i approached the vodafone mini store nearby and i was told that my sim card had been deactivated!?..
I have used my sim card mainly for packet data usage and had been enjoyin the service and the net speeds..and now vodafone is giving me trouble...!!!!!?????
Now I NEED MY SIM CARD REACTIVATED.AND I can provide any id confirmation online or by call.IThink it is better to get a new sim card than submitting my idcard copy again...
I hope there would be some action at the latest.
You can contct me througm my mail bobin.[protected]@yahoo.com or in my number [protected] between 4.30pm and 9.pm.

I purchased a vodafone sim having SIM NO.[protected] and mob. No:[protected] from my local retailer two months ago. Recently, I got a message from Vodafone saying I have to resubmit my documents and photo for verification. When I did the same to my local vodafone store, they refused to reply and said the number is deactivated from December 2011 as per their records and registered in done others name. When I said them that I have necessary proofs such as Sim card's outer cover, they said that won't work. I said them that the number is very important to me, they say they can't do anything.

Hi,

With utmost inconvenience, I am forced to escalate this matter. My vodafone sim with mobile number[protected] got damaged on July 4, 2012 and the very same day I requested for a new sim. Vodafone customer service representative informed me that it would be delivered to me in 48 hours. I got the sim after 2 days but it wasn't activated. I called customer service many a times to activate it and they always told me to wait for 4 hours or 24 hours. After 3 days, that is on July 8, 2012, they told me that the sim they sent me was faulty and they are going to send me another sim. Today is July 12, 2012 and still I haven't got the sim from Vodafone. Each time when I call they will give me a different excuse. You can imagine how much inconvenience a person has to face without a phone for 9 days and also face a lot of problems in regards to official work.

Hope to get this resolved as soon as possible. Please revert on the contact number or email address mentioned below if you need any further information.

Thanks and Regards,

Rethish Kumar
Contact no.[protected]
Email: rethish.[protected]@hotmail.com

Hi, This is Nikita G, mobile # [protected]. This Vodafone people activated STD Pack on my number without any request from my side. I called then 3-4 times to Deactivate this plan, but still its not deactivated. It's almost a year now that i am paying for the service which i never activated on my number. This is getting on nerves now.... whenever i call customer care, they put me on hold for 10-10 mins and finally disconnect the call. They are just helpless and hopeless people. Vodafone Customer care is truly worst customer care i have ever seen in my life.

Dear Sir/Madam,

I have recharged Mob No. [protected] via my hdfc bank credit card no xxxxxxxxxxxx3777 through Freecharge on 9th July 2012 for Rs. 124/-. Amount has been debited to my credit card but recharge has not been done nor any order no. & any other ref No. given.

pls resolve the issue as earliest.


regards,
Nishant
[protected]