Vodafone India Complaints & Reviews

Vodafone has charged 19000 Rupees for 3G services under a plan for 650 Rupees for 4GB free downloads, with extra charges of 2 paise for every 10 KB. My total monthly billing is 25666.56 out of which 3G usage is 19000 Rupees.

I have not used the 3G services for other than emails. Vodafone has not provided any itemised billing (giving the details of websites visited and downloads done) and has given the reason of prohibition from TRAI regulations for not providing the itemised billing.

This matter is lying with Vodafone for 1 month without resolution. They have offered to provide me a deduction of Rs. 8300 from my billed amount of 25666.56 which is not acceptable to me. There is a gross deficiency in service from Vodafone. Vodafone has violated all the provisions of Indian Consumer Protection Act 1986.

Any other customer of vodafone, facing similar problems - please get in touch with me on [protected]@hotmail.com.

I have Vodafone postpaid mobile connection from last 3years, I paid regularly my invoice amount on or before due date. Now recently I came to know that I have to pay Rs1754.00, when I asked for itemizes bill, Vodafone send me the itemized bill and I surprised that I have not used my Internet on a specific date i.e. on 17th May 2012, and for this date Vodafone charged me for Rs830.00, I am shocked that on one day I used internet for Rs.830.00, hence I request to Vodafone for reversal of this payment but they told I need to pay because this is generated by system and cannot provide any data, I asked them to send me the details for which internet has been used, but they refuse me to provide data because internet usage is third party application. But I told them that server and bill generation system is made by human being not created by GOD so there is no issue for providing me the details. As a customer I have a full right to know my internet usage, but they ignore.
Even from last 3years I paid my all the amount on or before the due date and now even out of this outstanding bill I paid 924.00 and request to Vodafone to reverse my internet charges, Hence request to all of you please help me how to tackle this issue, I do not want to pay this amount. Is there any alternate way out to get this amount reversal.

Sir, This is Janaki Naik From Balkur Village Honavar Taluk requesting you to send the Received calls history of the vodafone mobile number [protected] since March 2012 to till date through my E-mail Id : [protected]@rediffmail.com as soon as possible.

Thanking you
Yours Faithfully,

Dear All,

This complaint is regarding the wrong information shared by DSA & then no one in the system wants to resolve the same.

DSA Name: Systematic Knowledge Services Pvt Ltd.
Contact No. [protected] ( Always Switched OFF)
Address: Andheri (E).

We had a requisition for a Postpaid Connection for SIM Card & Plan of MYOP (99+49) on the number as shared by DSA agent. On Friday 06.07.2012, the DSA filled the form & details & took the money(Rs. 350) from us. We had given a confirmation for the desired no. [protected]

On Tuesday, Verification was done. Later in the noon call came from Vodafone that the number which we had given earlier is not available with them. Thus we requested, if not return back the money.

Till date no one responded on the same. We are calling up-frontally on their numbers. But neither the Verification Team is also not picking the calls for the complaints.

This is an best example how a customer is being treated by Vodafone.

Treat this an urgent. As if I am not getting the said number. Request you to cancelled the same & return back the money. I can't chase more to Vodafone on daily basis.

If I don't get refund for the same, I need to change my current services from Vodafone to Other Service providers.

Waiting for an revert asap.

Regards
Shirish Chavan
[protected]

I had done recharge Rs 50 to my Vodafone mobile money is deducted and recharge is not done. The Citibank has cleared the amount from their side and but the recharge is not done by the Vodafone

This is regarding incorrect information provided on Vodafone.in website. I have recharged my prepaid mobile with Rs.550 and get a talktime of Rs. 489 only where as on their website it is given as full talktiime recharge and you will get Rs. 550 talktime. They are cheating customers by putting incorrect information on their website. I am also attaching herewith the screenshot taken from their website for Rs.550 recharge and on recharging with Rs.550 you will only get talktime of Rs.489.

Hi!
I gave a complaint here for my vodafone no.[protected] around 2days back about wrong helo tune and balance deduction, vodafone cce called today but still they didn't refund the balance and didn't set the right caller tune yet. Money isn't grown on trees,vodafone must knw tht. Strict action pls.
Thanx.!

Hi,

my vodafone no : [protected].
Name: Iramm Bidawat
I am registered under dnd. But I still get 4-5 calls for telemarketing services.I registered a complaint with vodafone customer care regarding the same, but no action has been taken and no one has called me to say what happened to my complaint.

Every time I register a complaint the Executive assures that i would recieve a call back from their end for the same and that this would stop ,but NOTHING HAPPENS!!! vodafone has shared my number with telemarketers.!!!!!

I have direct proof,thats the reason why vodafone is not ready to take any action against them.
Why vodafone has not stopped telemarketers from sending bulk sms??? I get sms's from all sort of companies....Bet it real estate,or some solution provider's. I am sharing the telemarketing nos....please initiate action against srvice provider and telemarketers

1.Standard chartered-26th june'12 -No.-[protected],Complaint no given by vodafone [protected],CALLER ABUSED ME AND DISCONNECTED THE CALL WHEN I TOLD THAT I AM A DND CUSTOMER

2.Idea postpaid- 27th june'12-No. [protected],Complaint no given by vodafone [protected],caller said SHUT UP TO ME WHEN I TOLD THAT I AM A DND CUSTOMER

3.hdfc Loan Dept- 27th june'12-NO.[protected],Complaint no given by vodafone [protected],caller was very rude WHEN I TOLD THAT I AM A DND CUSTOMER

4.HDFC Personal Loan-30th june'12-No.[protected],Complaint no given by vodafone [protected],call disconnected WHEN I TOLD THAT I AM A DND CUSTOMER

5.HDFC Credit Card-4th July'12-No.[protected]

these are just a few I have a list along with Numerous SMS!!!!!!
even after repeated requests vodafone has failed to take action and I continue recieving calls.

As a result of these stupid telemarketing calls I GET disturbed during my office hrs,when I AM AT THE DOCTOR ETC.!! I have to pick calls during meetings thinking that its a imp call!!! vodafone is directly responsible for this mess!! without my consent vodafone has shared the no and failed to maintain my privacy !!!
this is a breach of my privacy !!
vodafone AND THESE TELEMARKETERS should pay fine/Compensation to me as it has not taken any steps to stop telemarketing calls!! vodafone is getting money by sharing nos to telemarketers and letting them use the service to send bulk sms....
vodafone is selling personal info of its customers with telemarketers and third party agents!!! vodafone claims that they cant do anything but how info leaks out of their database!!!
On top of all this the customer care executives sitting at 1909,are of ZERO help,they misbehave with u,do not take complaints properly,put u on hold un-necessarily and are very ill-trained,on how to handle customers.

I want a compensation for this mental AGony and ill treatment from the Telemarketer's and Vodafone,otherwise i wold be bound to take legal action against all involved....At your own cost and Consequence.

Iramm Bidawat

[protected]

ankit sharmaa

I have mobile number [protected] with Vodafone Mumbai with a credit limit of Rs.1800 decided by Vodafone this month. 1. I have a Data Plan of Rs.99 per month for unlimited data usage (subject to fair usage policy). However, I have been billed Rs.21,500/- for the same. 2. Although my credit limit is Rs.1800, I received an alert only after the unbilled usage went up to Rs.21,500/- and my services were barred within an hour. I am a man with limited means and support my spouse and a newborn child on the meager salary that I get. Please help me resolve this as soon as possible.
"The company told that i was an incorrect APN towards data usage and hence overcharged".
I was never informed about changing the apn.
I feel cheated. Also the Nodal officer who called on my complain to Vodafone was rude and unwilling to help me whatsoever.
He said you can take it further, we will do anything.
Look like Vodafone does not care for it's customers anymore and loyalty is not recognize.

hi this is sri kanth and i want to know the sms plans in the CUG199 plan so please can u give reply to this mail.so please can u send reply to [protected]@gmail.com

Sir,
I am a Vodafone Prepaid user ( phone; [protected]) , as I felt comfortable to become the user of postpaid I decided to change my Pre: number to Post: I am working as a Development Manager in ICICI Prudential Life Insurance company Ltd.. in Mancheri Branch, malapuram dist.. Kerala. As one of your executive approached me with a suitable plan I gave all sufficient documents on 29 June 2012. He gave me a SIM card and told that it will take 5 working days to port the Pre number to Post and to active the service. But till the day the service is not active.
As I enquired to the executive he gave me the information that while the enquiry I was not at the home that is why the proposal was not considered but the joke is that no any person approached to my home for enquiry till the date regards with the stated proposal.I would like to remind you humbly that During the office time I cant be at the home by waiting you, So inform me the very next working day with the suitable answer for the question " why you have delayed the service for me ?".
If you are feeling that I am not meeting the criteria to become the user of a Postpaid number then return me back the documents I have submitted. I request you to inform me it the very next working day because I have to approach other service provider to make the number postpaid by porting to other network provider.EITHER activate the service OR drop it and inform me the very next day
I can't wait more days by listening your fake promises, because of this reason I am unable to keep in touch with my customer and my team.
Looking forth a positive response soon.

Regards,

MUHAMMED JAISAL AK
Mobile: [protected]
AYYAN KUYYAN (HOUSE)
CHALAKANDIYIL
CHATHALOOR WEST (PO)
EDAVANNA (VIA)
MALAPURAM DIST
KERALA- 676541

LAND MARK: Near SHRI VETTEKARAN KSHETHRAM

This is Shifa, i again have a complaint for vodafone. I activated a hello tune on my no [protected] on dated 8july2012, and selected a Christian gospel song, but vodafone put a punjabi hello tune..and cce said tht it wll be changed in 4 hrs.bt now thy changed their statement and saying tht nw i again have to select tht song for rs 15/-
its their own fault and thy r blaming me instead. Wow! I need to port out i think. Cheater

i need call list and sms list of vodofone number [protected] plz mail to [protected]@gmail.com

dear sir before two days i m fasching my mobail connection this mobail connection not activate vodafone services provider , i m already vodafone store visit but not properly answer, I'm very fasted.please so help me, this my number [protected]

I have lost my Sim card of vodafone company & I have lost my all the contact. PLZ search and tell me where it is . The number is [protected].

Hi...

My mobile number is [protected]. I want to change the address to the below:

I've already submitted the request but no action has been taken. Please resolve this as soon as possible.

Address is:

368/11 Jacob Pura Gurgaon 122001

Please change the address and deliver the bill to the same address.

Looking forward for the positive response.

Thanks

sir actually i want my BILL SUMMARY OF MY CONNECTION:
[protected] on my E-mail ID :- [protected]@gmail.com

Hi,
i am Jintu george . I am using vodafone prepaid conection since 2004 and on the month of jan ,I had taken a new connection ([protected]) with call charges 1 ps to all networks .Hence my majority of the calls are std I usualy do Rs 27 to get half paisa std scheme.Unfortunately this month I had reccharged for Rs 29 (shopkeeper mistake) instead of Rs 27. immediately I called customer care explained the cenario but they said once the new scheme is activated they can't do anything and my call charegs became 50 ps to all networks (both std and local) . Thereafter i requested three times ,customer care executives washed their hands very nicely and some of them put the IVR and went off . .And i really became angry and asked for the portabilty and I sent an sms for portability . I was shocked........ ,suddently my scheme has changed . My std calls has become Rs 1.20 ..Again i called the customer and logged a complaint and the respond code[protected] and the next day i recieved a call from the customer care and I explained . She said regarding this she needs to speak with her manager and call me back within 5 mins but 5 days over she never turn over
I really don't want to stay with vodafone but i expect this should not happen to anybody else..........

Threatening call from Omprakash (Claiming himself to be Police Officer from Mumbai, Ghadkopar), vodafone legal department.

Well I have already registered a case with Mumbai police about the Fraud calls and misuse of Identity claiming to be Police Officer.


However, issue was with my vodafone number : [protected].
Inspite of numerous requests to VOdafone customer care and visitng Vodafone office in person to change the plan to Advance Rental plan it was never done. And finally it was diconnected with dispute in bill.

I lost my number which i have been using for almost 4year, which is a very big pain as it was registerd at banks/offices and other iimportant portals.

Now , i never received any legal notice or any further call from Vodafone. But suddenly i get a call from this guy :
Name : Omprakash ( so called Police Officer)
Email : nikunj.[protected]@gmail.com
phone [protected].

Now that i have made the payment , i would expect the compensation for disconnecting my number for about 2months and also active both my numbers.