Vodafone India Complaints & Reviews

Worst experience with vodafone services in chennai.
If you are using any data plan they will charge the bill for the data usage first and will be discounted at the time of billing. For example, you are in 2g data plan 98 - 1gb free and you have used 500mb of data (By before bill generation date). As per normal data charges 500mb = rs. 5000 but the data usage has not crossed the free limit. So is should not be considered even in unbilled amount. But in chennai, they will include these charges (Rs5000 + calls, messages, etc.) and the number will be barred if credit limit is less. Let’s say you have in some 5gb data plan and used 5gb, they will charge rs50000 and your number will be barred. If you call to customer care service, you will be asked to pay some of the amount so that you can make the calls or else wait till your bill generation. Even if you are in emergency and you contacted them they will not respond and their systems will not work at that time, only for you.

They are the money suckers. They dont have ethics.

About me: i recently migrated to chennai from andhra pradesh and took a vodafone postpaid connection as i am using their services in andhra pradesh for more than 5years and satisfied. I have experienced the above said situation. My credit limit is rs.1100. Rs.197 monthly plan with rs.98 2g data plan (Activated in june’12). On 29th june’12 my number was barred saying “your service would be barred as usage of rs.4233/- (Approx) has crossed cr. Limit”. I know about my usage and i am sure it will not cross rs.1000 including call, messages and everything. I was in travelling on that day and called to the customer care and explained the situation. As they don’t have any solution, they said the systems are not working and call after 3hrs. And i was asked to pay some rs.2500. I called they for 5 times but they did not responded.

Who will say it is a fair practice. They are providing the services not for free of cost. They are charging for everything but not providing a quality service. Call centres with worthless people. Money sucking strategies

I lodge a complaint against vodafone on 29th june and still no response and no resolution..
Why???
Vodafone didn't port ma number back into vodafone , why?

hello...
I bought a rs.30 recharge coupon
while scratching i erased 2 digits from the secret code...
plzz mail me the secret recharge code
sorry for bad english


Serial no. :[protected]

E mail : sagarbhardwaj.[protected]@gmail.com

My prepaid services as well as 3G broadband services were disconnected and reason said was the ID and address proof documents were not "clear" enough. The Store folks says this is done by head office. If only the Vodafone store ppl checked and said this while my visit, I could saved at least Rs. 2500/- and time. I am feeling like being taken for royal ride as the Store only needs numbers and not bothered if the documents are good enough or not.
I would never recommend Vodafone services to anyone.

I have recharged my mobile with Rs.98 denomination for GPRS Bonus Cards, when i checked in the online portal(website)of vodafone the benefits for this denomination is displayed as 2GB GPRS Browsing valid for 4 weeks, but on recharging i m credited with 1.5 GB of GPRS Browsing. On calling the customer service center the feedback provided is the plan has been changed recklessly. Customer service person said that the plan has been 22 days back.I have recharged on[protected] and the plan was changed on[protected] but the changes were not updated in their website.

Vodafone has enabled zero rental Internet Services [Edge / GPRS] on my phone without my request for the third time. On the past two occasions, when I logged a complaint, they reversed charges & disabled the service. However, on this third instance [Complaint#[protected]], their corporate assist team [Akil Shaikh / Akbar Sayyed / Sumit Patel] refuses to disable this.

As I use a smartphone, there are applications on the phone which access the Internet whenever available. Initially, I had no concern because this zero rental service was not available hence my phone used the Internet only when Wifi was available. But now, I am getting a bill with extra charges for Internet usage as my handset does not have a feature / setting to disable the cellular data services.

I am confident post my complaint to their corporate assist team that, Vodafone is doing this intentionally to all its consumers having smart phones & not subscribed to a cellular data plan so as to increase its revenue.I am using this forum to spread awareness & also seek assistance from anyone who can direct me to procedure to file online complaint with DOT. The usage charges are insignificantly low but the method is morally incorrect.

Dear sir,

My name Vamshi Krishna. P and my mobile no is [protected] it is with DOCOMO network.
One day I thought of converting into Vodafone connection.


18June2012:
Applied for porting into Vodafone with the help of executive Dilip(PH No[protected])
and he has taken my documents Photo, Xerox of Employee ID,PAN. He has given new Vodafone SIM card(H[protected])
told me It will take one week to complete processing. Opted for CUG 199 plan.

23June2012:
An executive came to my home for verification and have given personal information and signed on the forms. He has told verification completed and SIM will be activated in few days.

26June2012:
My DOCOMO network disconnected in early morning around 12:05AM,But Vodafone SIM card(H[protected]) is not activated.
I approached the Vodafone store(01:00 PM) at Image hospital, madhapur and they told me the executive who approached me has given wrong SIM card and they took my photo, PAN card and filled the form and give new SIM card (H[protected]).It is activated around 2:30PM.

28June2012:
Around 10:00AM the SIM disconnected, again I approached the Vodafone store(12:15 PM) at madhapur, After enquiring with the Head office ,address is mismatching and told me to contact the executive who has taken the application(Dilip)

29June2012:
I have approached executive Dilip and his manager Swarnaraj they sent a person to me and I have once again given photo, PAN Xerox and filled the address change form
and Swarnaraj told by evening my SIM will be activated.

30June2012:
When I called Dilip he told me to call Swarnaraj, when I called Swarnaraj he given SMS to approach Das and switched off his mobile.
when I called das he told me it will be activated by 2:00PM,When I called him at 2:30 he told it is by 8:00PM when I called him 8:30PM he told me it will be activated by mid night

01July2012:
I called Das and he told me that my SIM card registration failed and it is more than 7 days I have to submit the fresh application form and all the documents again.
Daily I am calling Das, Swaranraj every time when I call them, they will tell me new story and ask me to give documents.


Conclusion:
1.I have given the documents 3 time by now, and again I have to give it today.
2.When your verification not succeeded why you have processed my application into Vodafone from DOCOMO
first do verification, if it success do further processing
3.From 26th June(when docomo registration failed) to 30th June how you people have calculated as one week.
4.No one is approached me on my office address or even on phone for office address verification
5.If your are not able to give connection give me in other plan,if it also not possible give normal post paid connection ,if you can’t do that also give me prepaid connection,
If that also not possible give me prepaid connection, if that is also not in your hand give me my Docomo connection back.

Phone Numbers of Vodafone Executives whom I approached through phone:
Swarnaraj :[protected]
Das :[protected]
Dilip :[protected]
Sydulu :[protected]





Questions I want to ask Vodafone officials :
1.Whether you people are willing to give me the connection
2.when your going to give it to me.
3.Shall I have to submit any more documents
4.when you haven’t come to my office address, how you decided verification failed at office



Regards,
Vamshi Krishna P
Mobile No:[protected](Suspended)
Temparary No:[protected]

Im Hari Ram from chennai. Im using vodafone postpaid for past 2 years. I've contacted vodafone customer care for more than 20 times and vodafone stores too many times. But never i got a answer for my question. The Question is "they have given 600 mins free for other mobiles in my tariff, but i cant know how much i have used and how much mins left without use", Answer is got from vodafone is "THERE IS NO TOOL OR WAY TO FIND THAT"..

ITS VERY FUNNY..... a prepaid customer have a rights to ask these guys how his 10.rs is detected... but why cant i ask how my free mins used?.. if i exceed the limit i need to pay them... if i dont exceed??? will vodafone pay me???.

ANSWER FOR THIS IS NEVER KNOWN... pls any one help me... i want to sue vodafone india for sure... CUSTOMER CARE AGENTS OF VODFONE FROM CHENNAI ARE REALLY TOO HARSH AND NON-PROFESSIONAL!!!!

Dear Sir,
I converted my Vodafone number ( [protected] ) from prepaid to post-paid on dated 18.04.2012. When my first bill generated than charged Rs.36/- of hungama music download and this service was not activated by me & I called customer care about that matter they told you pay this bill and in future that type charge will not add in your bill & I also deactivate that type service.
My next bill again hungama music download charges added in bill. So I complained two times to Customer Care executive But problem are still. So I was not pay my bill on due date 19.06.2012.
1. Request No. [protected]
Date: 05.06.2012
Time: 8:47 PM
2. Request No. [protected]
Date: 14.06.2012
Time: 2:05 PM

On 28.06.2012 at 3:04 PM a call came from Vodafone customer care (phone number[protected] talk with Mr. Rohit & he said all download charges deduct from your bill & you pay Rs. 325/-only. After pay that amount your outgoing will start within four hours. So I pay that amount on 28.06.2012 at 8:00 PM. But now my incoming & outgoing both call blocked.
Kindly solve my problem start my incoming & outgoing.

Regard’s
Jeevan Srivastava
Srivastava.[protected]@gmail.com
[protected]
[protected]

give mi information recent call [protected] in this number?

mail pichhle 1 Sal se Vodafone postpaid connection use kar raha hu. pichhle do mahine se maine 115 rs. mei 2 GB internet ka plan activate karvaya tha. usme company vale 10 ps. per 10kb ke hisab se charge karte the aur 9 tarikh ko Jo bill banta usme se discount bhi kar dete the. Maine 2-3 bar apna data usage aur remaining data balance batane k liye request bhi ki lekin ve kehte the ki ye hamare system mei nahi hai. ab meri problem ye hai k is bar Maine 115 k data plan k hisab se (jab plan chalu tha) use kiye gaye data ka charge plan deactivate karvane k bad mere bill se discount kiye bina hi 9950 rs. bill bana diya aur ab ve payment karne k liye kehte hai iske chalte meri outgoing service bhi band kar rakhi hai. aap ki jankari k liye bata raha hu k pehle mera monthly bill (data plan k sath) 250-450 ka aata tha lekin is bar ka bill galat hai Jo mai afford nahi kar sakta...so please help me........

My name is Nitant Shirish Pednekar. I had got your sim card no [protected]. My last bill which was paid by me was 2685 Rs. In the month of January 2011. Which was bifurcated like 2600 Rs. Cash & 85 Rs. by debit card of Saraswat co. op. bank ltd., Vikhroli west (Acc. No. 5912- bank passbook’s entry’s photocopy is enclosed. I had to pay 2461.17 Rs. But I paid 183.83 Rs. extra, by paying 2600 Rs. The only reason for this extra payment was that I want to close my account since my sim card was broken in Dec. 2010. Afterwards I went to 1 of your counter of Borivali west store. There was a lady sitting over there. When I shown her my broken sim card she gave me a form for cancellation. I signed it & gave it to her & asked her “what is the balance?” She told me to pay 85 Rs. I paid it by debit card. Then she told me that your account is terminated. “Tomorrow there will be call about why do you want to terminate the card. Explain them the reason.” Next day there was no call. But bills are regularly coming. As well as a new call from new person from your call centre about paying the bill on my wife’s cell no. [protected]. The person made the first call agreed that I’ve paid balance 85 Rs. & why the account was not terminated? The calls are on your records. Pls. check it. Then other call makers were mentioning that 85 Rs. are not mentioned on your Computers. After that my first bill was 150 Rs. o[censored]sed call charges which cannot happen because if my sim card is broken, how can I call anyone, take anyone’s call or sms or download anything?
I was on census duty at that time, so I was going to Ghatkoper west in the early morning before your centre opens & coming late at night after your centre closes. So I cannot come to your centre & ask for explanation. Anybody will agree that Census duty is first priority than asking explanation from you.
Afterwards 1 of your representative came to my house to ask for the payment. I have shown him the broken sim card which cannot be photocopied or used. But I gave him photocopy of your bill which was clearly mentioning about those 2 payments.
After that I thought this account has been settled. But again your calls are coming. Now I have lost that card also.

I have purchased Rs 30 Vodafone recharge card . But the thing is that i scratched it too hard n 2 no.s are gone...
Following are the detail of dthat card

card serial no.[protected]

plz send secret pin no to my email Add. [protected]@gmail.com

Hi,

I am using vodafone connection from past 1year & facing network issue since then till date, I called their customer care team, every time people takes the complaints, when I said for disconnection they transfer the call to retention team. It was very surprising statement for me today (30'th June'12) I was told they don't have any network complaint this is my first complaint, I immediately asked for TL/OP's manager, agents said they were not authorized to transfer the call. Six times I called in customer care (198) today, every time call got disconnected due to network issue.

1. At first, I called in customer care (198) agent registered the complaint & without listening my complaint he registered the network/connectivity complaint. When, I said I want to disconnect this connection then, he started arguing saying "you need to tell this in first go- now complaint has been registered now you need to wait before that he cannot take request for disconnection". This is what the customer service agent's do with customer. After
arguments he transferred the call to some retention team executive - Tarun. I am surprised to see the retention work by vodafone, I hearing my complaint he placed my call on hold for more then 3 minutes & call got disconnected. Retention team not even bothered to call back even after hearing this customer is having network issue.

2. Second call, Spoken to another executive I requested to transfer the call to senior person either TL/OP's manger, agent transferred the call to Floor supervisor, my request for TL/OP's manager was not honored, even though I do have a right to speak any senior person If customer wants too.. still I spoken to him after telling whole complaint he also said, he don't have network complaint in his system & put the call on hold after which disconnected, no curtsy of call back from this senior person for at least call back customer. That's why retention person not bothered to call back to at least retain the connection/customer.

I wanted to know why Vodafone doesn't have the complaints in their system. Which is absolutely incorrect to say...!!!! If customer is wrong then,

a).How come I am able to use missed call services w/o rental charges for 2-3 months, & still service is active and I am charged for the service every months....?
b). Why complaint data base has been deleted w/o resolving customer complaint.?
c). Why should customer face their attitude for which he is not responsible. ?
d). Why customer should bear the damages & losses occurred due to Vodafone..... in terms of monthly rental's/call drop charges comes in the bill?
e). What is the use of the selling the connection, not having the network/connectivity service.?

I am very harassed due to no resolution, no customer service & unwanted charges of rental/call charges in the bills.

I need your attention on the subjected issue & harassment by the Vodafone. My connection no#[protected].

incoming & outgoing Call details
call and sms detail
Dear Sir,

My number is [protected]
I need my VODAPHONE call details from may 2012 to june 2012 . please send to my mail id all in comming and outgoing telephone number also need. my e-mail id - [protected]@gmail.com

i recharge my sim no-[protected] on 29 june 2012 and 27 june 2012 for Rs 1500/- each ,but my number was not reacharged both times.

Sir,
I applied for change of prepaid connection to postpaid on vodafone[ mobile number [protected] on 22.06.2012]. Vodafone executive told be that it will be activated in 48hrs.They have also verified my address on 27.06.12. Mobile number is still not activated.
please help
Dr.Aparna Shukla
M-[protected]
[protected]@yahoo.com

Hi ! This is Shifa, i gave a porting request on 28th may,2012 at vodafone outlet sec 35 c,chd.to port ma aircel no.[protected] into vodafone, the guy took my id and photo And assured that it wll take 7days, But today 32 days completed (28th june2012),my no has not ported yet.and im still in aircel. Aircel customer care executive said that they didn't get any porting out request from vodafone. And vodafone customer care executive always ask to visit sec35 c vodafone outlet, which i can't do everyday.,i already have been there twice and i'm fed up now. So, kindly look into d matter. Don't knw y there r lies in everything.
Thanks!

On 12:59 am, 27th june I activated vodafone 3g rs 45 plan, which gave me 150 mb of 3g usage. I finished the usage pretty quickly, then activated rs 250 plan at 2:27 pm on 27th june, which gave me 1gb of 3g data. After that I cancelled the rs 45 plan by sending, can mi45 to 144 at 1:59 am on 28th june. This however somehow disabled by rs 250 plan also, wasting my entire 1 gb of data. Using code *111#, it said that I was using no data plan. Since I wanted to browse internet immediately I activated another rs 45 plan at 2:02 am, 28 june. Today I called vodafone care to inquire why my 1gb plan was disabled,they said it was because I activated the rs 45 plan again. But I argued that the plan got deactivated before I activated rs 45 plan. Then they refused to help me further.

Hi..,
Am Reddy Noushad and My Vodafone- 91+[protected] Here Am using Vodafone Service from last 5yrs and am using Caller Tune from last 2yrs. I want to Know why Vodafone Service Executives are Di activated My Caller tune and also u people deducted Rental Charges and Am Calling to Customer Service Executives from last 5days no one giving proper Response or made it in Hold or Disconnecting the Call.

So Hence. Please do priority to my Service are else i will change Network through Portable.

Thanking U.
Reddy Noushad
91+[protected]