| Address: Mumbai Suburban, Maharashtra |
My Mobile number is [protected], customer of Vodafone for more than 5 years now. I was using Postpaid connection, though my usage was not that, my bill never use to come below[protected] with Sms plan and unlimited BBM Services activated.
Later I decided to change from postpaid to prepaid as I was not at all satisfied with the resolution of plan change given by one of Vodafone Exec in Vashi branch. In prepaid I activated unlimited BBM services paying 399, when I got this service activated from Koparkhairane branch, I was told that, in this plan, I will be getting unlimited browsing plus 1 GB, extra which would be used if I use any streaming website. Along with this, I was also told that, I can access BlackBerry App World and BlackBerry protect absolutely free. I would not be charged anything even if I download anything. But to my surprise, even if I access google, and try to search anything, I was charged 10 Paise per KB., when I visited Koparkhairane branch to find out as to why there was charges even to access google, though unlimited plan of BlackBerry is activated, I was told that I was using the wrong browser. Infront of the exec, I tried opening with the other browser suggested by him, but, to his surprise, I was charged again. According to him, these was a problem with my BlackBerry device and he told me to get it to blackberry center for checking. I got it checked and they found everything prefect. Later again, I went and spoke to your person, he got my SIM replaced mentioning that it is faulty. But even then with the new SIM card, I was charged 10 Paise per 10 KB. Later I spoke to Ajay from Koparkhairane branch, after a good discussion, he agreed that it's a fault from Vodafone's side and he refilled my account with all those charges which were charged for browsing and he told me to meet Mr Shrinivas in vashi branch. I could not meet him, but I spoke to Mr Bimraj, his reply for every question was, "THAT I CANNOT SAY", my question is, then what is he there for, to hatch eggs? I then spoke to Jacson aima and Rajendra sheety. They were so rude in talking and in hurry to go home that, they dint even help us resolving my query. I showed them that even after accessing BlackBerry App World, I am been charged. But I have to return with empty hands. Now my question is
1) If the plan is UNLIMITED, then why am I charged?
2) Why the SIM replaced?
3) Why Am I been charged to access even normal browser and App world?
4) What kind of that rude behaviour was with a lady?
All I want is to get this issue fixed. I will wait till this month end, else I will love to change the provider.
Dec 6, 2016
Complaint marked as Resolved
Verified Support
Jun 26, 2012
Vodafone India Customer Care's response Hello Sir/Madam (galajits),
Thanks for speaking with us. We will get back to you with updates in 48 hours.
Regards,
Vodafone Customer Care.
Iam thaja mobile number is [protected].
We would like to inform you that past 15 days more network problem we are facing but not improvment we sevarl time call to custome care they are not tell truth message to us. Simply said after one or few hours the network will be solve we are living in tamilnadu vellore district town ambur.
We are totatally depend on vodafone network please tell openly when the network clear.
No offer also available in vodafone for favour of customer. So please give more offer comapring to airtel network.
Please kindly do the neefull and also awaiting your proper reply.
Regards
Thajab