Vodafone India Complaints & Reviews

Hi i'm Karim my number is [protected](Andhra vodafone),my number is deactivated i don't know why but i'm using this number.past 10 years i'm using this number.see without informing why you people are doing like that i don't know and its not a postpaid number this is prepaid i can use my best.what the hell you are doing without informing deactivated my line.Actually i activated so many services like bank,job and etc.please help me to activate this number very important.See if there is any problem for my bank accounts then see what will happen.i wont care anyone this is my last request.If i'm using postpaid then you disconnect but i'm using prepaid be remember.

Best regards,
[protected].

I had vodafone post paid connection with No.[protected] under 125 plan - government employee gruop category. on 29th May,2012, my wife prrsonally handover letter requesting to disconnect vodafone postpaid and i got BSNL prepaid connection under postal system to Vodafone branch at Alankar complex, Gandhinagar,Vijayawada-2, andhra pradesh and it was informed by them that it will be disconnected within 24 hours. But to my surprise, it ws not disconnected tilldate even after i pursuaded again at the same branch and I got bill for the period after I made a request to diconnect. I want stringent action against the firm for harrassing the customers

I have called several times to vodafone customer care regarding a duplicate sim card for ([protected]) but neither i am getting my duplicate sim card nor am i getting a vaild response. I have visited twice to a vodafone stroe to get my duplicate sim card issued but they say that they are short of sim card. They have issued the sim card for almost 5 times and according to their data every time the sim card was delivered, which also means that they dont verify the person before giving the sim card. The last 2 representative i talked to were Tarun and Rupesh. Tarun disconnected the call once he felt that he would not be able to resolve the issue and the last time when i talked to Rupesh i requested for a supervisor and he said "I WILL NOT GET A SUPERVISOR" then i proceded with my issue and without informing i was placed on hold for more than 1 hr. I am very disappointed with the vodafone service. If there is anything else i could do to register a complaint i will make sure i do so.

sir,
i my number is "[protected]". i want the call from[protected] to till date. kindly provide me as soon as possible.
thanks

Dear Sir,
Vodafone recently started the new services in Datacard card in the name VODAFONE NETCRUISE,the way they are calculating the units they give is a big fraud,Just give the connect without opening any browser for 10 mins,the units that are calculated are about 15MB.If we recharge it with Rs.348 they provide 500MB which will come hardly for 4-5 days,On 7/6/12 i tried to recharge with Rs.348 and got the message saying "Sorry the recharge is not done please try later" and i did it for 4 times in 2 hrs of time and 3 times i got the error message,only the 4th time the recharge is done.When contacted the Customercare they replied it has been recharged 4 times and im allocated 2GB with validity of 30 days( i.e Rs.1392 for 2GB and 30 days validity).Though i gave a compliant withId(JUNE/353),i didnt even ask for refund,but asked to breakup the money and provide the unlimited service as per the plan(Unlimited Plan for Rs.750),compliant was closed the next day saying that nothing can be done.To call the customercare avg. waiting time is 25-30 min(After 30 min,call will be disconnected and need to try again,i did it for more than 6 times),no response for the customercare.I had sent 2 mails in 7 days,no response(Not even acknowledged).
They are really torturing the customers wasting the time and energy.Im the customer of Vodafone services from the last 8 years,first time im fed up with the service.
My NetCruise No.[protected].
Please provide the solution.

Thanks,
SREEKANTH

Hi Sir,



This is to inform you that I Narinder Singh a regular user of vodafone from past 10 years.I have 3 vodafone connection in my name ie:[protected],[protected] & [protected].I migrate all my no's into post-paid in corporate plans few months back.On April I converted my 1 post-paid no.[protected] into pre-paid as of no usage.



On 13th june ,I visited in Sant Nagar Vodafone Store to Migrate rest 2 no's into pre-paid.There I Met Preeti Thakur she told me that sim cards are not available that why she was unable 2 do the needful & suggest me to visit Lajpat Nagar Vodafone store.There I met Pooja she tried me 2 convienced & explained me the benefits of my corporate plans.At that time i was quite convinced & i changed my mind 2 convert my no.[protected] into pre-paid.But as my other no.[protected] which was used by my father & he was not satisfied by the biiling & want 2 convert that into pre-paid.I told the same 2 pooja that kindly convert [protected] into prepaid & for my no. i m ready 2 cont. with the same.But at that vary time i don't what happened 2 her.First she told me that acc 2 company i was not able 2 migrate my no. before 3 month & asked me 2 wait for 3 months.But as i asked her that plz provide me this in written ,she denied.After a long coversation she told me 2 collect the token again as earlier I collected the token for 98734097 but now as I want 2 convert [protected] no. i collected the token again .After 1hrs i got my turn in which she told me that she was not able 2 converted my no. into pre-paid as earlier i visited in sant nagar store , told me 2 visited back 2 sant nagar store.Then I conecerned with Pranab(Senior Incharge Of Store).As he requested with Pooja she Started working on my concern till now I was totally fed up of services given 2 customer's in vodafone store & I changed my mind Now I want 2 convert both the no.'s into pre-paid.She asked me for my Id proof i presented Driving License , she said that was not valid.she asked me 2 show original DL.So i again went to home & collected the DL & Voter Id and again visited in store.But at that vary time she again asked me 2 collect the token as i already collected 3 token & already spended 3 hrs.But then also again i collected 1 more token & wait for my no. 2 come.After 45minutes i got my no.than i was attended by other executive Uma who asked me 2 filled the form .I filled all the form & submit at the counter than agaim that lady Uma took all my doc's & gave it 2 Pooja.She asked to submit the sim , i submitted than i simply asked the bal amt which i supposed 2 pay.She was not responding , i asked 2 times than as certained she said that " I don't want 2 talk to you".Than I simply complained Mr.Pranab.He was also taking her side He told me that after submitting the doc's acc 2 the process within 24hrs the no.will convert into pre-paid , so at last i submit the doc's & amt after spending 4 hrs in the store.After that i also submit feedback form in store as well registered a complaint in 198 & Sr no=[protected] against the rude behaviour of Pooja.But today after waiting for 24 hrs i didn't found my no.in active status.Than i called in 111 from other vodafone no. & asked about the status.The agent inform me that she didn't received any migration request from the store & no. are showing active in postpaid itself.By hearing this a was really shocked.I gain visited on vodafone store & talked 2 Mr.Pranab regarding the status.he inform me that he already shared my feedback against Pooja with Store Manager.Now she will attend you properly, just asked her about the status of your no's.I visited her counter , given my no.asked the status than she told me & her words are"as you share your feedback & registered the complaint that why she forwarded the request 2 sant nagar store.I was shocked by hearing that she forward the request.Than I asked her about the store manager , in starting she said that he was not available 4 further cordinate with Mr.pranab. So i cordinate with Mr.Pranab & assured me that within 6hrs the pre-paid service will get activated.But as now almost 6 hrs passed & yet no service.



So kindly check the status.Hope You will take this matter seriously & do the needful asap.And its my humble request kindly take strick action against Pooja otherwise the position which is maintained in the market by vodafone will not be constent.









Yours Sincerely,



Narinder Singh

Dear Sir, I had sent a message on the 10th of May to start an internet 2G plan on my number [protected] for which i recieved a reverse message that its activated on my number, but today the 14th of June I called the customer service center and they told me that its not activated. How can this be possible when my father spoke to your people and I got a confirmation message in return after two days. Its only after your confirmation message that I have started using internet services on my number. I have spoken to Vikas Giri about this and he has assured me that you'll will look into this matter as early as possible and will make changes on my bill amount as its due to your inconvience.

i have a vodafone post-paid connection, whenever i call to custormer care they never receive

The main reason why I am addressing this article is that, I am very much disappointed with the Kolkata circle, and the services that are being offered. Well first of all, I am not from Kolkata, I recently got transferred to this new location. I bought my connection (Prepaid), form a local vendor in Lake Town (to be precise on the 9th of May). The connection went live, within 1 working day..which seemed alright to me. For this, I had submitted my permanent address proof - that is my passport copy, to the vendor.
Then. the connection went debarred for 2 days, and the reason being - some issues with the documentation thing. I again submitted my documents, and the whole tenure (i.e. 2 days), went into the procedure. after the whole procedure, the connection went live again.
Now instantly, after a whole month - my connection has been debarred again (ie. on 14th July) . The same old reason - "Documentation Problem". Tell me this thing - why again. after a whole month, the problem arises once again.
I had a chat with the customer care, and the only answer that they have is - resubmit the documents. It seems like I have no work to do, except for submitting the documents again and again.
Please look into the matter, otherwise I would have to escalate it even further


[protected][protected][protected][protected]
Reagards
Kartikeya
ktandon.[protected]@gmail.com

Hi,

Vodafone has disconnected my service (phone no# [protected]) which is not appropriate on their part. As I have got below issue, I didn’t pay my previous bills. I was not able make most of my calls and receive any call from 1st Apr, 12 to 13th May, 12 due to error message coming on my mobile “SIM card registration failed”. That’s why I didn’t pay their bills. Request you to kindly look into this matter as after complaining several times, Appellate authority and nodal officers are not giving satisfactory reply.

You can contact my on my alternate no. [protected]

Thanks & Regards,
Ritesh Kumar

dear sir/maam
My Vodafone number is blocked before 14 day now i am out off home town so
I need that number urgently please help me [protected] it's on my dad name Mahantesh thank u

Iam a serving army officer posted in bathinda cantt. Iam having a vodaphone prepaid mobile connection having no. [protected]. For the last two months or so, i have been facing lot of problems regarding unwanted calls, msgs and excess deduction of balance causing lot of anger and mental tension to me. Recently, that is yesterday night only, rs.45/- was deducted from my balance in the name of caller tunes which i never subscribed. Even after trying a lot to speak to customer care, they just keep passing from one no. To another and there is no customer representative to spk to available anytime. I want the strictest action to be taken against this fraud company with the refund of my balance of precisely rs.100/- till now over two months. Also, this company has a habit of just loosely sending msgs which customer sometimes just while checking his mobile activates some unwanted service unknowingly causing heavy charges. Plz sort out this company and take them to task. They are just fooling customers and looting money and causing deep mental trauma.
Hope some action will be taken as is promised.
Thanks.

Dear Sir ,

With respect of you. I want my call history of one week of the last this month . this is my most urgent matter . please total call history of the month sent to my registered id . So your help is very fruitfull for me and your custmer .please call history sent my this id [protected]@gmail.com within 24 hours provide above id .

Thanks !

I recharged my mobile with the help of *444# option provided by the company for a data service. After three days they have renewed the service automatically without any prior consent with me. Niether in the options nor in the message given by the company, it was notified that the service is auto renewable. Kindly look into the matter as it has become a policy as well as practice by the companies to thug people without even informing them.

Hi
Recently on 22-may-2012 i took a new sim card from vodafone (Mobile no: [protected]). By default there was flash message service activated which i got deactivated immediately on day-2.

Everything was fine till 06-jun-2012 morning.in the afternoon on 06-jun-2012 i was sitting in office and my phone was idle at my desk. I received 2 sms one after another. First message read

“hi! Your request for activation of vodafone mirchi mobile has been received. We wil get back to you once your subscription is confirmed”

And then the 2nd sms stating “your subscription to radio mirchi pack has been activated on your account and rs 7 has been charged.”

I called customer care on 111 immediately and asked the executive “ram” how come a service has been activated on my mobile without me touching the phone since morning. He did not agree to this and said you only have initiated it and advised me to visit the vodafone customer service centre. I lodged a complaint to him. (Complain no[protected]

I did same in the evening and visited the service centre located in madhapur, near image hospital, hyderabad. Service centre executive, “chaitanya” lodged my complain and created a service request (Sr no: [protected]) to refund the money. He also deactivated this service.

Next day on 07-jun-2012 again the same story was repeated. I again received same 2 sms’s and again rs. 7/- got deducted from my account for same “mirchi mobile” service.

I again called customer care on 111 and lodged another complaint (Complain no: [protected]) to executive “merry”.in the evening i again visited the service centre the same executive “chaitanya” created one more service request (S. R. No:[protected] and promised me that this wont happen again and my money will be refunded to my account.

I want vodafone to look into this issue seriously and return my money immediately.

Its more than a week and still there is no resolution from the company.

I warn all the people using vodafone to be aware of malpractice of this company to loot cosumers money.

I am going to file a case in cosumer court and trai after a few days if my money is not returned.

Arun
Victim of vodafone service
Hyderabad
[protected]

Dear sir,

File is attached for reference.

dated 11.06.12 my mobile balance is 90 rs. in day time. i am not call any no. but in evening my mobile balance is 0.0 rs.when i call customer care he says that u are using internet.but realy i am not using internet. after some time approx 6.0 PM i again recharge my mobile balance 81.0 full talk. After some time my mobile balance again reduce and approx 75.0 rs . i again call customer and plz deactivate all service if any activate. he says that no service activated. after some hour my balance 68.0 rs. my balance continuously detect by vodafone and wrongly charge. PLZ help me and refund my money.

Thanks

Raj bahadur
[protected]

i need my vodafone prepaid sim puk code urgently my mobile no is [protected]' and sim no is[protected]

My name is Jitendra and I have a vodafone connection in prepaid no. is [protected]. Today the company have deducted my balance as Rs. 30 for the matri services and not refunding the money I have just talked to the customer care lot of times but there is no response to refund my money the company executives are saying that there is no possibility of refund of money in the company. Any of the care executive is giving satisfactory answer to me. Before deduction of my account balance I just talked to the customer care and take the info about the net recharge after this conversation the company have deducted my account and not refunding my balance to me. On of them told that You may Port ur mobile number in any company but company will not refund you any type of amount. Please help me to refund my account balance.

Hello sir
This is to bring to your concern on how I faced losses because of carelessness of codafone.
My number is +91 - [protected]. I raised a request for migrating my connection from prepaid to postpaid around 24th may 2012. I already faced a lot of problem in connecting to vodafone for this migration, It actually took 1.5 months), nobody was there to support me.
After all validations my connection was upgraded to postpaid and my prepaid SIM was blocked.
So I put the prepaid SIM provided by your representative(SIM no.[protected] but it did not work for me.
I called the customer care but, as usual, vodafone customer care people are not properly trained , and They were saying it will take three days for migration!
After, when I requested to raise the issue to senior team, they told me it takes 4 hours for migration.

Even after 4 hours when I put this SIM back in, It didn't work, after which when I called, they said that the sim which I have is not the correct one
and as per process, a new SIM would be couriered to me in 24 hrs.

The SIM reached my home in 48 hours!!! And even the new SIM did not work for me.
When I called they first told me to call using another postpaid number, which I don't have, but somehow,
when I called, they told me the new SIM which I received(SIM no[protected] is also not correctly mapped with my number.
and they told me that I would get another sim in 24 hours for which I am not sure that I would get new SIM in time.

So for total 4 days, I was unable to access the mobile services on my phone , I had to face severe losses in my business because of that.

The worst part is that no one properly supported me on the issue. I really felt myself helpless.

I requested compensation for service fault from their side, but they denied to provide me with waiver.

My consumer rights are being violated, request you to check on this issue.

Thanks and regards,
Antriksh Mathur