[Resolved] Volkswagen India — abs sensor always problem

thanseem S

from Ernakulam, Kerala

Oct 13, 2017

Address: Alappuzha, Kerala, 688529

Sir/madam,
I purchased volkswagen polo from phoenix cars india pvt. Ltd., thrissur, kerala on january 2015 and i did all your services in time till now and run 36000 kms. A few week back i had a vibration for my car when i apply break and had a abs alert on 02.10.2017. My car was given to evm volkswagen, maradu, cochin, kerala and they told that the complaint was with break drum and sri. Ansu (Adviser) telephoned and told to collect the vehicle in the evening. I replied that i am not free that time, he asked whether i am free at 8 o clock and to collect at that time. When i went there at night 8 o clock on 3.10.17 and called him he told to come next day. The next day i collected my car in the morning and paid rs3407/-. After some time i again got abs alert. I went with my car on 11.10.17, the same adviser told my abs sensor is damaged and i was charged rs.3874/- for replacement. After some time i again got the abs alert. I called sri. Ansu. He says again the next sensor is damaged. I purchased this car because of your reputation even thou i got a lot of offers from ford, fiat, nissan etc and all and i have referred a lot of customers to you. Now i am cheated. If this is the way i need to keep a fixed amount every month to repair each parts get damaged for my polo. I saw a lot of customers complaining the same problem for polo and this will cause your customer retention.
So i request you to waive the amount remitted my me and clear the sensor problem at your risk

Thanseem s
Ponnamtharayil
Vettackal po
Cherthala
Alappuzha
Kerala-688529
Mobile-[protected]
[protected]

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Dec 5, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Oct 17, 2017

Updated by thanseem S Not yet got a reply to my problem, You are cheating the customers . I saw a lot of complaints regarding the ABS sensor .If my problem is not solved, I will be forced to report in social medias
VOLKSWAGEN ARE CHEATING THE CUSTOMERS

Oct 17, 2017

Updated by thanseem S AGAIN CHEATED BY OFFERING 10% DISCOUNT IN LABOR AND 5% DISCOUNT IN SPARES .THE PROBLEM IS NOT YET SOLVED.AND THE GAIN TO VW AND BIG LOSE TO ITS CUSTOMERS

CHEATING CHEATING CHEATING

Verified Support

Nov 04, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

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Comments

thomasben78

from Bengaluru, Karnataka

Jan 30, 2019

I own a volkswagon polo. It ran about 68, 000 km in total. For covering this distance, i need to replace 4 abs sensor. What a poor piece of engineering u have?👎. Other companies does not have this issues. Volkswagen won't respond back to this issue. Haha.

thomasben78

from Bengaluru, Karnataka

Jan 30, 2019

vimalkumar A.V.

from Guruvayur, Kerala

Nov 20, 2019

I have the same problem. Abs sensor is complaint most of the time and is of very low quality. Have to pay 4000+ for one sensor.

Not satisfied with volkswagon.

[protected].

Samson Joseph

Nov 5, 2020

Just 25000 kms done and 3rd sensor gone.Never expected this from VW

Sarin Puthiyarambath

Nov 11, 2020

I bought a new Volkswagen Polo 1l mpi in 2019 may from their showroom named phoneix Volkswagen Calicut.. after 6 months of purchase my ABS sensor got damaged. So in order to repair that i went to showroom at that time they told that abs sensor is not necessary, very sad to say that i felt so disappointed with my vehice.but they resolved it within week.
Again the abs sensor lost after 9 month at that time also they replaced it without any cost.( Warranty period). Today also ( 11/11/2020) the abs sensor again damaged.. while traveling.. so people pls take it as very serious before buying VW Polo.. u have to waste so much time inorder to clear the abs complaint.. also the life is also under threat..( because for a small point the break was not working properly) i felt this while 2 time abs damaged..very disappointed..

Chandru Ramachandran

Sep 1, 2021

yes, We got same ABS issue. I have 2015 Polo TDI and got failure 4 abs Sensors.

Vimal Rathinasamy

from Chennai, Tamil Nadu

Dec 27, 2021

I had same ABS issue in all the 4 sensors and replaced them for 16k Rs. Mine is VW Vento, KMs run is 53k.

Nisha1 Unn1

from Ernakulam, Kerala

Jan 31, 2022

I bought a new volkswagen polo 1l highline plus and the abs sensor is damaged after just 3900 kms (7 months after purchase) . Never expected such a poor quality sensor in such a premium hatchback.

VVaidesh

from Chennai, Tamil Nadu

Jan 10, 2023

I have a 2016 VW Polo Petrol, facing this ABS sensor issues for the past two years. and replaced almost 4 sensors one after the other. for around 6500 Rs each. More than money the problem is it is not reliable and we never know when your speedometer will start flickering and the brakes will fail, I really had a critical situation during my recent ABS failure. VW India needs to seriously address the product and service quality issues.