[Resolved] Volkswagen India

[Resolved] Volkswagen India — ameo

J Jose Antony Alappat from Mumbai, Maharashtra Dec 13, 2017

The complaint i have submitted is regarding the music system the company has installed. Previously when we had given it for servicing, we had informed them about the problem with music system. The problem was that the speaker on the right door on the front side was not working. We had expected that the problem would have been resolved but it got worse. Now only one speaker out of four is working which is on the left side on the back door. I understand that the nearest service station (At thane) is closed. Now kindly give me the address of the other service stations in thane and mumbai. I would request you to please take immediate action against the complaint i have submitted. Was this information helpful? No (0) Yes (0)
Jan 31, 2018 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Dec 16, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Dec 23, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 13th Dec, 2017. We have not received any response to our request dated 16th Dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India
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