[Resolved]  Volkswagen India — appalling service and being defrauded

I have a volkswagen polo and have been using the car for 7 years now. It has not been largely used. The registration number is tn 09 bf 9538. The vehicle has had its fair share of issues but every time i have had a service i have experienced an improvement in service except the last two times. I feel tvs service centre on whites road is now only focussed on inflating the service bill for no reason and have made me make so many changes for this service it is incomprehensible. I feel the performance of the car has deproved and even the amounts they have billed me for they haven't actually changed it. They had billed me for a change in the belt of the engine to ensure that the engine does not seize. I feel there has been no change. Also i have had to pay for halogen bulbs but my front right hand side lights still do not function. I feel the entire amount of approximately rs. 56000 i have spent on this service has yielded no reward. I rate this service as a minus on any scale. The service engineer did not allow me to test drive the car and forcibly made me sign the document without even giving me a chance. I would never buy a volkswagen car again in my life and have already recommended many of my friends to never ever even consider a volkswagen cause their service is appalling and it has not constantly been depriving customers of their hard earned money by scaring customers that "if this part is not changed your engine will seize" etc.
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Jan 31, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
 
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