Volkswagen India — Correct information not given by the service advisor

Address: VOLKSWAGEN DECCAN ( MODY AUTO INDIAN PRIVATE LIMITED , NO B-8/3, I.D.A. UPPAL, RANGA REDDY DIST, HYDERABAD 500039.

DEAR SIR,
Greetings for the day””””””””””””
At first am very happy to say am your Esteemed customer from the day one
On the dated 08/SEP/2021 I had given my Car Servicing Vehicle Register number AP-29-AY-9198 Repair Order No:- SOA2101092 at VOLKSWAGEN DECCAN ( MODY AUTO INDIAN PRIVATE LIMITED, NO B-8/3, I.D.A. UPPAL, RANGA REDDY DIST, HYDERABAD 500039.
At the time of job card preparing service workshop center Mr. KARNATI SRIKAR {service advisor} had done inspection totally and he explain me all the things and i agreed all concern of job repairs for my vehicle.
Very next i.e. on the dated 09-SEP-2021 i got a call from service center that my car is ready for delivery.
I got to workshop to collect my vehicle After doing the billing and the payment was done then slowly service person told me that my car lock has to replace due to sum technical problem it is not functioning properly.
Now sir suggest me what I have to do immediately i questioned him while giving my car lock problem not mention any where and they doesn’t told me about the lock and more over service adviser has not given me any advice also. My concern is sir while giving the delivery time why my lock set as problem has came in to the notice I want explanation and solution sir
Even in invoice billing the amount has been charged expensive for your information hence am enclosing the my billing copy also please you can check out my job list .
And More over I have awaited for 48 Hours if any one will call to solve this problem nobody has called me up sir, so am rising the complaint against them I lost my patience sir now I request you to please look in to this matter and do the the needful sir
Please change my lock set and please resolved my problem with replace of new keyset
i noted that most Volkswagen service center are perfect compared to other service center.
i wanted assurance from your company that all the problem to be resolved at time
This is for your further in formation to do the needful sir

Thanks & Regards
GODUGU SHIKARI KRISHNA
Phone No: [protected]