[Resolved] Volkswagen India — disgusted with the goa office

Agilio Pereira

from Panaji, Goa

Dec 1, 2017

Address: 403004

I have purchased the volkswagen highline petrol costing 8.70 lakhs on road by your goa dealer. The manager had promised a 25000/- discount on 2017 model and 15000 discount on 2018 model. Now that the car has arrived they have reduced the discount to 10000/- after i have paid the full amount. Also i opted out of their 35000/- insurance policy as have a quote of 18000/- from another insurer. The manager threatened that he will remove the 10000/- discount if i dont take the insurance from them and has given me 20% discount for the insurance. I tried to cancel the order but i believe it is not possible as i do not want to deal with this volkswagen dealer. I dont even want to go to the showroom and pick up the car as i am totally disgusted. I will never recommend anyone to buy volkswagen in goa if this type of dealer is the only one available.

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Jan 15, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 09, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 01st dec, 17.

We have not received any response to our request dated 01st Dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India