Hi,
I am neethi nithiya and i was a proud owner of vw polo for the past 5 years. I use to love my car and i have been recommending polo to my friends and family for so many years now.
However things have started to change lately!
I am having an extremely bad experience with the polo service. Unfortunately its a monopoly in coimbatore (Only one service center in coimbatore district). I. E., ramani volkswagen - kavundampalayam
I was travelling for a vacation during new year with my whole family and my vehicle started behaving strangely. It stopped in the middle of the road and i have to cancel my vacation and it was a struggle getting back home.
I visited ramani's service center yesterday morning to get it fixed. I was informed to leave the car as there might be a coolant leakage and it will take few days to fix this.in the evening, service engineer called me to inform that the coolant pump is gone and the leakage has damaged the timing belt too and it would cost around 25000 rs.
I was literally in shock, as there was no indication in the meter (About the temperature) and there was not even a single sign of any abnormalities. I couldn't imagine what would have been the situation if the timing chain broke.
I do all my service in your mentioned authorized dealer and i recently completed my 75000 kms service. I was not informed about any sign of this leakage in the service or no information was given about the change of coolant pump during this service.
I understand that it is required to change the coolant pump around 75000 kms, however i am not ready to accommodate the timing chain issue. As this is clearly a design issue or service issue, either the meter should have shown some indication or the service engineer could have alerted me.
I am looking for your support to resolve this dispute and i am not ready to get my car back until this is settled.
Vehicle number - tn 30 as 7140, the car is currently in the service center.
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