[Resolved]  Volkswagen India — fuel injector complaint

Address: Kollam, Kerala, 691020

My volkswagen vento 1.4 tdi highline model 2015 breakdown last year. My vehicle runs only 24500km at that time. I was travelling kollam to kannoor, in between koratty near chalakkudi the vehicle suddenly shows some missing and the speed was come down, one warning coil lamp was displayed on dash board. The time was 12.30 at mid night, there was no shops and street lamp there. I am totally confused. I just contacted the road assistance, but none of them respond my call. Finally i contacted the towing service, they replayed me service available only at 8.00am on wards. They towed the vehicle to thrissur service center. They examined it and inform me that the reason for breakdown was the failure of one fuel injector that is around 22000 and gst, that i replaced it. This was happened last year september. Again the same complaint was registered this year july, another injector shows the same error and displayed the warning lamp. Is this complaint a regular one for all the volkswagen vehicles. Kindly replay me
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Oct 23, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2018
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
 
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