[Resolved]  Volkswagen India — i have a polo gt tsi

Address: 400064
Website: Volkswagen

Heya my car was giving a break noise so when i went to the service center they told me that the break pads have gone i can’t understand this when my car is driven only 15000 kms it not even a year i have taken it and so soon the break pads have gone.. Which they are not even giving it to me under warranty i do understand it’s a wear and tear part but still this car is new not even the first service is become and the break pads have gone so soon... Plz look in to this matter and second thing the service from the andheri east service center is veryyy veryyy poor i would not give my car again there i would rather prefer giving it out because they don’t do their work on the promise time, it’s been 1 week my car is taken and they have not updated me unless and until i call them to find out, they tell me that they will call at so hence so time but no one calls me back. The manager and the staffs are like that so can’t expect anything from them the managers name is rupesh and the advisor’s name is paresh... Plz look in to this matter has the service here is absolutely poor.
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Jan 6, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Dec 02, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 25th Nov, 2017.

We have not received any response to our request dated 25th Nov, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
 
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