Volkswagen India — missing rc copy

Address: Mumbai City, Maharashtra

We had purchased volkswagen polo in july 2016 and car registration no. Is mh 14 fm 9938. We took loan from sbi to buy a car. We got the rc from volkswagen without hypothecation. To comply banks audit we had to submit the original rc to volkswagen, nerul. Since jan 2017, i have been following up with them for updated rc but response from them. I have visited rto also but it seems they have not even submitted the rc to rto for updation. Now my loan is also closed.
Please resolve this on priority. Provide me the original rc
Mobile no. [protected]
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