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[Resolved]  Volkswagen India — Negligence by Service Centre costing me 4Lakh

Cheated by VW Panipat Service Centre when my car was in warranty, car started developing problems for Low engine oil level. VW customer care told me that this is common problem and just topup the engine oil. Same problem came 2-3 times and everytime they topped up engine oil. Now when my car is out of warranty, they say engine is damaged and need to replace engine which will cost 4 Lakh. Horrible brand Horrible service staff and management of VW. In 1 Lakh kms already replaced gearbox two times. Its a serious customer torture of buying a VW vehicle.
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May 7, 2022
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2022
Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
 
2 Comments

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Comments

Its been 8 days I have informed the customer care and my car is in the showroom since last 15 days. I have not received any feedback from them. Its a torture for me. Now I realise why people suggested me not to buy a VW car. Now I know why there is a niche market for VW cars. They are unrealible and have a tremendously high cost of maintainance. For driving 1 Lakh kms on a VW it costs around 5-6 lakh for just maintainance
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Car Registration - HR06AK3929
MOBILE - [protected]
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