[Resolved]  Volkswagen India — poor standard of work

Address: Thane, Maharashtra, 421301

I chandan pednekar, owner of car mh 05 ch 4782 vw polo gt tsi had given my car for body work and painting at nerul work shop and you will b surprised to see the work carried out at your station.

So far i had impressions about you for precision jobs.

Weeks before i had given my car to nerul work shop for forward bulkhead and grill work also on aft bumper repair. I have attached some of the pictures of your job carried out on my car, which are self explanatory about standard you are maintaining.

Your service manger called me on 30th april and inform the work has been completed including car wash and polishing of car.
Since i was out of station and 1 st may was holiday, i reached on 2nd may to work shop and found out that aft bumper work was not done and car was not even washed forget about polishing.

Your service manager apologies for the incident and confirmed that car will be delivered on 3rd mrng.

Car was delivered on 3rd 1800 hrs with such pathetic work standard.
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Jul 15, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
 
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