Dear Consumer Complaint Forum Team,
I am writing to formally lodge a complaint regarding my distressing experience with Volkswagen’s certified pre-owned vehicle platforms. My issues are detailed under Case Nos. MED18850534 and CCR19108345 and revolve around significant concerns that require immediate attention.
Issues Faced:
Lack of Transparency: I received booking confirmations for vehicles without any follow-up communication. When I contacted customer support, I was asked for a booking confirmation number that is not provided on the website, creating unnecessary confusion.
Misleading Sales Practices: I frequently observed cars listed as available on the website, only to be informed by dealership staff that these vehicles were sold or unavailable. Most recently, when a car was finally shown to me, it was priced significantly higher than expected, which further raises concerns about the accuracy of their listings.
Quality Concerns: During the inspection of one vehicle, I discovered serious issues, including odometer tampering and undisclosed accident history. These findings starkly contradict Volkswagen’s claims of rigorous inspections and certified quality.
Attempts at Resolution:
I have made numerous attempts to resolve these issues directly with Volkswagen India and their customer care representatives. However, my concerns remain unaddressed, and the lack of adequate responses has left me feeling frustrated and disillusioned as a customer.
Request for Intervention:
I kindly request the Consumer Complaint Forum’s assistance in resolving this matter. I urge Volkswagen India to:
Provide Full Transparency on vehicle availability and pricing.
Ensure Proper Inspection and certification of pre-owned cars, including disclosure of any tampering or accident history.
Engage Meaningfully with customers to address and resolve complaints effectively.
If this matter is not addressed promptly, I will be forced to explore legal channels to seek resolution.
Thank you for your attention to this urgent complaint. I look forward to your prompt response and assistance in rectifying this situation.
Was this information helpful?
Post your Comment