[Resolved] Volkswagen India — refund of booking amount towards purchase of vento 1.2 tsi

ganeshankv

from Mumbai, Maharashtra

Dec 1, 2017

Address: Thane, Maharashtra, 400607

I have made rs. 3 lakhs down payment to novaa motors, volkswagen dealer in thane during oct 2017. However, the dealership was closed during end of oct 2017 due to some unknown reasons. I am unable to get my money back.
Email sent to novaa motors as well as volkswagen is not answered yet. Please advise the way forward for the refund amount or else how can i get new vento through other dealer by making the balance payment

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Jan 18, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 09, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 01st dec, 2017.

We have not received any response to our request dated 01st dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India