[Resolved] Volkswagen India — replacement of brake drum

Mohsin Qadri

from Srinagar, Jammu and Kashmir

Dec 3, 2017

Address: Srinagar, Jammu and Kashmir

My wolkswagon gt got some brake issue, the car is approx 2 months old, i took it to wolkswagon srinagar jammu & kashmir & they convyed that brake drum is under leakage which requires to be replaced at the same time disclosed there inability to fix it as the part is not available neither in state nor at delhi & asks for unreasonable time. My car is lying with them, they also waiting for part which is yet to be arrivrd

Was this information helpful?

No (0)

Yes (0)

Jan 19, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 16, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 03 Dec, 2017.

We have not received any response to our request dated 09th Dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India