[Resolved]  Volkswagen India — Service Centre scam mangalore

Guys, recently 2 months ( April end )back I had done yearly service of my polo gt Tsi 2014 petrol . Even though it’s 8 year old, my car is only 45k kilometer run . I recently went for outstation trip around 200km away from mangalore and had issues with loud noise from engine side and changed the water pump . As there was no vw service Centre, I got it done from local car shops and then to my shock I found out that the engine oil was too low and the coolant also was muddy . The service Centre which did my yearly car service had fooled me by not changing the oil or coolant . But they had charged me the full fees for it all . I have sent complaints to the vw India heads . I hope this mail shows the dirty tricks used by the service centers to make a extra penny by cheating loyal vw customers . Right after the service I started facing issues with steering rack which wasn’t even there . I hope this message reaches the top brass of vw or any customer care team .

Service Centre : mangalore Karnataka ( PADIL )
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Sep 2, 2022
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2022
Volkswagen India Customer Care's response
Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
 
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