[Resolved]  Volkswagen India — unusual delay in car servicing

Address: 560102

I have given my car vw cross polo for servicing on 13th march for 3 year maintenance service at the hosur road branch bangalore. The only problem i was facing was vibration in brake when speed is above 70km/h which was very well explained to the engineer (Vijay) while handing over the car. I was promised to get the car back on saturday 14th. When i called on 14th afternoon, i was told the service is still in progress, no problems detected, and i will get my car on monday 16th afternoon. I had already struggled 3 days till now without a car which i was supposed to get back on day 2. After repeated calls on monday to the engineer and the service center, they come back with a list of problems in my car on monday afternoon. Till now they had not fixed the brake which was intimated to them on the first day and gave me a list of problems with the ac, wiper, the sheet covering the radiator etc etc. I asked them to fix the brake which was primary which they said would take another day and promised to handover the car back on tuesday. Now, today, after repeated calls and multiple follow-up, they are again telling me there is a battery issue which needs to be replaced for which they don't have the part and will take another day to get-it and fix it. On showing some disappointment, they checked at some other service center for the battery part and said they have it there but since it is already evening, they can't get it today. I wanted my car asap as i am facing lot of difficulty in commuting to office, i proposed to get the part from that service center and handover to them so that they can just fix it and i can get my car today, to which they refused. The manager of the center patrick is very insensitive about the whole situation and just not responsive. This is very unprofessional and not at all expected with this brand name. I am also skeptical with what is happening with my car. I am really frustrated and request for your intervention so that i am freed from the harrassment i am going through.