Volkswagen India — Vento highline diesel

I am a distressed owner of volkswagen vento tdi highline which i bought in august 2012, bearing registration no dl 7cn 4922 and which has run close to 31500 kms.

2. I would like to quote the reference of my tele conversation with you about four months back in which i explained you that while en-route to shimla on a vacation with my family the car broke down due to the problem in the fuel supply system and my car was towed by road side assistance and taken to swami automobiles pvt ltd. (Volkswagen chandigarh) on sept 25' 2016. After careful inspection by mr rohit sardana, asst. Service manager, i was told the high pressure pump is gone defective and needs a replacement. Estimate given by him for the above was rs. 80, 000 plus and i paid rs. 42, 000 approx since, it was agreed for a 50 % on goodwill gesture since you had forwarded my mail to mr. Ashish gupta, head after sales, volkswagen group, india

Let me explain to you the customer’s point of view and the action taken about recurring defects in the above car:-

A) in the year 2015 when my vehicle was serviced by volkswagen jammu the vehicle did not start due to faulty fuel pump in the diesel tank which is fitted under the rear seat. It was replaced on an approx. Payment of rs. 10, 000/- plus labour charges.

B) i am sure volkswagen is an innovating company, firstly, why did the fuel pump go defective in just 25, 000 kms (I am using the same fuel which is available in indian open market supplied by various oil companies) do you make such low quality products that the fuel pump itself has to be replaced???

C) thereafter, the high pressure pump went defective which was costing. Rs 80, 000/- approx. I had agreed to bear a 50-50 cost on the word of mr. Amit rattan, head-after sales-northern region who assured me that the vehicle will be checked thoroughly before delivery, i collected the vehicle on 5-6th jan 2017 after almost 3 months giving generous amount of time for repairs, checkup and test drives, but i am very sorry to say that the car broke down once again in the mid of the highway during my return to delhi from chandigarh which didn’t even cover 1000 kms after repairs. I am being scammed and i shouldn't be paying for anything this is fraud and true customer disloyalty!
D) i had to tow my vehicle from panipat to new delhi by paying rs.9800/- as towing charges to the crane operator. The vehicle was taken to volkswagen noida and to my surprise once again an estimate of rs. 2, 22, 000/- + rs. 20, 000/- (Labour charges + child parts cost) (Estimate enclosed as attachment) is given by viraj motors private ltd (Volkswagen noida) for injectors and turbo exhaust manifold going defective.

3. I feel, i was cheated either at swami automobiles private limited (Volkswagen chandigarh) or i have been given a defective vehicle which has some or the other problem. How ignorant is that? This is my first and my last volkswagen. Customer service and satisfaction is no longer on the forefront of vw mind. Henceforth, i will make it my business to let every potential customer of yours know by any available means, i am able to reach via e-mail, letter, or in person about the terrible service and bad business practices. I will also send a letters to my insurance company, print, open and mass media that i have been cheated by volkswagen. I am disappointed and saddened that i have to go to this level; but i will not sit down and let this travesty go by unnoticed. If i had known volkswagen would not honor their policy with bogus loopholes, i would have never bought this car.
4. This is a serious issue and i think volkswagen is getting involved in unethical practices and would ensure that i would approach the consumer court for redressal of my grievance and the social media to escalate the issue.

5. Looking forward to hear from a member of volkswagen group on the issue and still hoping that someone senior and responsible could please look into this matter rather than customer care executives, and possiblly to please have my car swopped out with another same type of vehicle. I have not even finished my loan on the car and i don’t want to re-apply for finance, nor do i want to start re-payments from the beginning or have my installments increase. I know that it’s not an overnight or an easy decision but i hope that due consideration will be taken on the issue to settle this matter at the earliest.

Kind regards,


Sanjay singhania,
+[protected]