[Resolved] Volkswagen India — Vento Highline TDI - Vehicle No. TN09CF0311

Alex Stewart India

from Chennai, Tamil Nadu

Feb 8, 2022

Address: VW Sundaram Motors, Anna Salai, Chennai

We had given in our vehicle for service at VW Sundaram Motors on 4.1.22 for repair of flywheel, multi-clutch, AC Compressor, ABS sensors, suspension post flood damage in Chennai on 30-12-21. The vehicle is insured with New India Assurance Co. Ltd. and we have made a claim under flood damage. The vehicle was surveyed and then repaired. Though the repair is completed, we are unable to take delivery of the vehicle because VW Sundaram Motors is unable to generate a tax invoice that is required by the Surveyor and Insurer, reportedly due to some de-merger issues that VW Sundaram Motors is going through for the past several days. Why should the customers be put to so much of delay, hardship and inconvenience due to the company's internal problems?

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Mar 27, 2022

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2022

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger cars!
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We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
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Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)