Address: 784001 | Website: VW |
My vento tdi 1.6 dl-3c-bw-2493 had been facing issue of coolant loss since july 18. Vw service station at pathankot changed the water bottle without doing due diligence and the problem was not solved.
Vw service station at guwahati has now been able to pinpoint the issue to egr failure.
Egr failure under 65000 kms and vehicle age of less than 5years is attributable to two reasons
Sub standard component
Premature failure caused due to software upgrade
Further flow rectifier required to be installed by the dealers has not been installed at the time of software upgrade.
No feedback had been received from vw india inspire of the complaint being lodged with customer care since 29 oct neither has any reply been received by me too date for the emails sent to the company i'd.
The egr failures are occurring world wide post software upgrade and need to be replaced by vw india without any charges as vw is doing worldwide.
Mohit wadehra
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