[Resolved] Volkswagen India — Volkswagen Vento 1.6L Highline

Umeshbm

from Bengaluru, Karnataka

Feb 16, 2022

Address: Address: No 26/2 & 27/2, (Next to Arvind Mills, Mysore Rd, near RV College of Engineering, Bengaluru, Karnataka 560059

I had given my car for service and replace steering road at Volkswagen Mysore road service center.

My car was in very good state (could drive inter state) before giving for service and after service and repair I cannot drive in city even for 20-30 kms. The break does not apply. The speedometer goes crazy. Spent Rs70, 000+ for service and repair. Now the car has become undrivable and unsafe. This was my best car to drive and feel lost at such a lousy, degraded service. Never expected this from Volkswagen.

The service guys now give reasons that this is 10yrs car. This same 10yrs car was so good before repair and service and now undrivable. They just dont listen and accept their quality of service. They are taking customer for a ride.

umesh
[protected]@yahoo.com

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Mar 24, 2022

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2022

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)