| Address: 1/271-A, Man Kamal, Popat Street, Nanpura, Surat - 395001 |
Dear Sir/Madam,
My name is Jignesh N Khatiwala from Surat. I have been using Tiguan since August, 2018. My car’s registration number is GJ-05 RF0090.
One thing I need to confess that till date service is extremely very poor from the dealership where I am sending my car and can explain why - but that is not my concern here today.
So I have complained to the local dealership some 4 months back and here is my nature of complain:
The concern/complain was, individual driver’s seat memory is not working.
That means, if Driver 1 has particular memory and it should come when driver 1 selects his profile while entering/starting the car, likewise driver 2 and driver 3.
This function wasn’t working so I thought there will be some update in the software and will have to send the car to the dealership for the same.
I called them 7-8 times (before diwali) and the concern person told me, please send after diwali as they are facing staff issue!
Even after diwali we called 4-5 times but everything they give some or other excuse.
Finally I sent my car 10 days back as my next service was also due.
Now the main point, the memory function recall wasn’t happening but if driver 1 is in the car and he memorises his seat position, the seat will remain at the same position even if driver 2 selects his profile.
So overall memory function was working but memory recall wasn’t working.
So car went for general service and for the above complain, they took 3-4 days to give my car back and that too memory function module in dead condition.
So now I am unable to memorise the the seat function individually!
I told the service guy I will not accept this. He said please bring your car I will try to discuss this with management.
Now the error story not end here..I had this car air purifier from Sharp in the car. While doing this so called service they have even damaged Rs. 15000 car air purifier unit.
I complained this to service guy and he said I will get back to you but till date no reply.
I sent my car gain today with the same complain that they should check and start all the functions it was operating before.
But just now, a half an hour back service guy told me we cannot do anything in this and you will have to change this seat adjustment module and the cost is around 27000 inclusive of labour!!
No this is too much - I have been asking for assistance since last 4 months. I sent car with the faith that they will rectify and solve it but instead they sent me dead module. They also damaged my car air purifier which is 15K.
I clearly told them I will not accept this and I want car air purifier replacement and this module, otherwise I will not accept this car - you just keep it.
Now the car is at the dealership only and I will not accept this unless they will settle this.
I will send this matter to consumer forum next week if I am not getting solution of it.
Please let me know, if you need any further information.
Looking forward to be hearing from you!
Best regards,
JK
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