[Resolved]  Volkswagen India — vw vento mh-01-cp-5074

Address: 400004

My car is flood affected i had got it towed to ur service centre on 19th sep. And still not got the car back. Everyday ur service advisor mahindra is giving hopes u ll get in 2 days. Every 2 days goes n there is a new story. So i m very disappointed with the service u r providing. And 80% parts r not available in workshop neither in the company factory. And always i have heard from ur team that the machines n servers r never working properly in ur workshop. Which was the reason of delay. Lately yesterday i was called n said the car is ready for test drive come to workshop n take a test drive. When i reached there the car was still going thru some repair work and the manager said it will take more 10-15 days. Now its been 3 months. I m totally frustrated with the service n u guys have tried my lots of patience level. Now i want my car back as soon as possible. I had a gd impression about ur company with such a huge brand name. But after this experience. I would never buy ur products. And would recommend negative reviews to my friends n family. Now i m just waiting for last 10 days what u guys can do n how fast can u give my car back. Or else i ll take a strict action. I ll go to media n describe my experience there.
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Jan 23, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
 
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