Hi am gurpinder singh from india. I own vw vento highline, bought it in may 2017.. I got call few time ago from the agency to avail an offer in which i have to renew my car extended warranty for one year as it was getting expire on april 2018 and in this i have to pay for one year warranty approx 16000 inr and i will get free one part of my car repaint from body shop. Now the thing is at that time i asked the personnel that what if when it will get over then how much i have to pay for again getting it exteended again for next one year.. They replied i have to just pay the half the amount means total cost of 2 years extended warranty was 26 inr approx and i already paid 16000 rest i have to pay. But when today i approached them they said it's just add on warranty and for the very next time i have to pay more like 21000 inr approx. They did fraud with me. I want crystal clear solution to this else i will sue the agency and the company
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May 5, 2019
Complaint marked as Resolved
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2019
Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.
Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.
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