[Resolved]  Volkswagen India — worst customer handling kun volkswagen, alandur chennai

Address: Chennai, Tamil Nadu, 600114

Website: www.volkswagenmadras.com

I have planned to buy a vento & visited the near by showrrom on sept 1st week 2018, and checked for test drive & mr. Dinesh sales person who handled me quite un-professional way, where as i didnt took it serious, it was quite sarcastic manner with him that i might not buy a car, i just walked in for a test drive. & he finally explained very basic about the car & told me there is no vehicle available at momement & i got surprised that kun is the big dealer of vw and how its possible there is no car at store. And then he asked for me to call back next day morning to get the test drive at my door step. I finally agreed and left out dispointing.

And the next day morning i called the kun alandur showroom for test drive & the people out there told me we will call you back immediately, but there was no response till eve 5 pm on 8th sept and me & frd walked-in and asked for the td, and the reception lady made me to wait for 1 hr hardly, and then rajesh came from some where and finally they gave me test drive, and i drove the vehicle & had a good experience & when i asked the sales person why you didn't call me in the morning nor pick my call, he replied that he was busy with some work, & he thought of calling but he forgot to call back. & i again left it and didn't take it serious. And when i asked for the features etc about the car he him self doesn't have idea about it & he was just bluffing me where myself was well aware of the model & the spec. And he was not in the position to explain me & he walks away here & there without proper response. And i just left the place with irriatation.

After couple of dates on 10th i dicussed with my family & due to some reasons i just changed my mind & shifted to polo and i called rajesh & told that i need to do test drive polo kindly arrange the same. Immediately he said i will check & call you in the morning on 10th sept 2018, and he just called me at night 8:30 and ordering me that sir you can come & do the test drive now, i was like wtf how can you ask me in this time & i told him that next day morg i will come & he was telling some stories again for calling late.

And then the next day which is 11th sept 2018, no on called i just got pissed off and directly went to showroom and yelled the reception person one lady that, whats happening i asked for test drive polo but no response till now and the rajesh is not responding properly & it was like i'm following you up to buy the car, thats your job, and the lady was like too harsh & telling me that i was so friendly with rajesh & its my fault she can't help, and where it crossed the limit and again they were like no car for test drive. I just walked away and decided not to walkin anymore in our life to kun vw where they doesn't have basic sense how to take care of new customer.. And i blocked the numbers and walked-in to other vw showroom and booked.

Rajesh from kun immediately started calling me from various numbers & i just blocked it to avoid it. Next day morning was in function i recieved the call from unkn numb & the person from kun rajesh, started shouting at me very badly that how dare you talk & complaint me, i know what i'm doing & he was literally threating me and i just kept the call & blocked, i'm really pissed off with kun alandur where i really came to the showroom with full of joys and your people spoiled it and the brand value & love with i had in kun.

Very much dissappointed with kun alandur chennai, i will never or ever recommend to my friends & family, i can even give a complaint and take it legal but i dont want to! Kindly please ensure that customer satisfaction is everything... Seriously didnt expected this kinda hospitality very pathetic...